Claudine Iradukunda
Warsaw
Summary
Organized professional with close to 5 years of experience in various institutions. Trained in leadership and offering a meticulous eye for scheduling and proofreading details. Innovative problem solver with an approachable attitude and insightful critical thinking abilities.
Overview
3
3
years of professional experience
Work History
Associate Buyer
Stryker
10.2023 - 04.2024
- Maintained timely product deliveries by effectively communicating with vendors, merchants and distribution center.
- Leveraged strong analytical skills to evaluate sales data, driving better-informed buying decisions that maximized profits.
- Collaborated with cross-functional teams to ensure timely delivery of products, improving overall supply chain performance.
- Enhanced supplier relationships by negotiating contracts and securing advantageous pricing.
Quality Assurance Analyst
Sitel
11.2022 - 09.2023
- Fixed identified issues to improve workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Customer Support Officer
Medtronic
05.2021 - 09.2022
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
Education
MBA - Business Administration And Management
Poznan University of Economics
Poznan, Poland03.2025
BBA - International Business
University of Warsaw
Warsaw, Poland11.2021
Skills
- Ethical judgment
- Keyword Research
- Conversion Optimization
- Proofreading abilities
- Data Interpretation
- Social Media Monitoring
- CSS Understanding
- Planning and coordination
- Analytical mindset
- Fact-checking
- Online Editing
- Story and Content Idea Development
- Copywriting and editing
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
Associate Buyer
Stryker
10.2023 - 04.2024
Quality Assurance Analyst
Sitel
11.2022 - 09.2023
Customer Support Officer
Medtronic
05.2021 - 09.2022
MBA - Business Administration And Management
Poznan University of Economics
BBA - International Business
University of Warsaw
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