Claudine Mukamazimpaka
Rumia,Pomeranian Voivodeship
Overview
7
7
years of professional experience
Work History
Remote Customer Support Agent
Fujitsu
2023.07 - 2025.11
- Help desk support: Answering the calls of clients and trying to resolve their problems, through the phone or email.
- Elevate unresolved issues to a team member for support when necessary.
- Support colleagues in resolving technical issues.
- Work collaboratively with other departments.
- Helped customers set up new systems, applications and, software.
- Handled high-volume telephone calls to address and resolve customer queries.
- Used remote access to navigate and link to customer computers.
Reconext
Teleplan
Bydgoszcz
2021.07 - 2021.10
- Maintained clean, safe working environments to eliminate accident risks.
- Collaborated with team members to achieve target results.
- Maintenance of the decoder
- Maintenance of Cables
- Checking if all required information is correct.
- Prepared a range of written communications, documents, and reports.
Front Desk Receptionist
Hotel des Mille Collines
Kigali
2018.08 - 2020.05
- Welcomed clients and informed relevant departments of their arrival to ensure smooth transitions.
- Handled incoming calls on a multi-line phone system and directed them to the correct staff member while answering general information questions.
- Arranged lobby area to create a welcoming atmosphere and improve client experience.
- Coordinate with the office manager to ensure office supplies are well-stocked.
- Supported executive staff with data entry, correspondence preparation, and record maintenance to facilitate operational efficiency.
Education
Bachelor Degree - Environmental Management
University of Kabgayi
Muhanga2018-09
Master’s - International Business
University of Economy, Bydgoszcz
Bydgoszcz2023-03
Skills
- Ms Word, Excel, PowerPoint Creative thinking and problem solving
- Accuracy and ability to work to tight deadlines Time management
- Flexible availability
- Creative thinking and problem solving
Languages
English Advanced
French Intermediate
Timeline
Remote Customer Support Agent
Fujitsu
2023.07 - 2025.11
Reconext
Teleplan
2021.07 - 2021.10
Front Desk Receptionist
Hotel des Mille Collines
2018.08 - 2020.05
Bachelor Degree - Environmental Management
University of Kabgayi
Master’s - International Business
University of Economy, Bydgoszcz