Claudio Domingos
Warsaw,14
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Enthusiastic I.T Assistant and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of solving I.T problems and training in competent companies . Motivated to learn, grow and excel in any activity assigned to me.
Overview
4
4
years of professional experience
Work History
Information Technology Assistant
CNE
Luanda
01.2022 - 06.2022
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Analyzed and reduce issues by 50% to identify troubleshooting methods needed for quick remediation.
- Performed server backups and changed and replaced backup tapes daily.
Selling Supervisor
ELASES
Luanda
03.2021 - 03.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Exceeded regional annual sales target by 45 %.
- Reduced costs 15 % through client and distributor price negotiations.
Accounting Assistant
ODAF
Luanda
03.2019 - 12.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated with suppliers to reconcile invoice payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Used accounting software to prepare weekly and monthly financial reports.
- Used accounting software to prepare weekly and monthly financial reports
Education
BBA - Management
Akademia Ekonomiczno-Humanistyczna
Warsaw09.2021
High School Diploma -
Instituto Medio Industrial De Luanda
ANGOLA12.2019
Skills
- Service Schedule Coordination
- Analytical and Methodical
- Hardware and Software Repair
- User Support and Troubleshooting
- Data Connectivity
- Software Diagnosis
- Organizational Skills
- Apple IOS
- Call Center Operations
- Software Release and Rollout
Languages
Portuguese, Espanhol
Native language
INGLES
Upper intermediate
B2
Polish
Elementary
A2
Timeline
Information Technology Assistant
CNE
01.2022 - 06.2022
Selling Supervisor
ELASES
03.2021 - 03.2022
Accounting Assistant
ODAF
03.2019 - 12.2021
BBA - Management
Akademia Ekonomiczno-Humanistyczna
High School Diploma -
Instituto Medio Industrial De Luanda
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