Cleopas Tafadzwa Kaseke

· Customer interaction, documentation issuance, review and system setups along with high level of diligence

· Deliver superior customer service in timely manner, track customer's satisfaction level and navigate process changes/ innovative solutions to clients

· Perform day to day management of the account opening and maintenance processing, including all related activities ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements

· Ensure awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices

· Embark on continuous on the job training for end to-end product knowledge

· Provide a strong and robust processing environment with effective controls, maintain a strong culture of risk and standard in the team through various processes and check points, make judgments and recommendations based on the analysis of factual

· Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.

· Consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.

· Established and maintains close working relationships with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

· Responsible for customer interaction, documentation issuance, review and system setups.

· Focused on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

· Established and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.

· Built and maintained professional relationships with customers, stakeholders, and employees, ensuring regulatory compliance and minimizing financial crime risks.

· Assessed and maintained due-diligence profiles for high-risk customers, conducting Visual Jan Business Intelligence programs to mitigate fraud and money laundering risks.

· Provided coaching and training to less experienced colleagues, contributing to team development and performance improvement.

· Analyzed monthly, quarterly, and annual financial data, identifying trends and proposing corrective actions to ensure accuracy in reporting and decision-making.

· Supported operations teams with information requests, analysis, and training, assisting in budget preparation, variance analysis, and performance management.