Clinton Okirie
Warszawa
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Supervisor
The Hamptons Hotel
Port Harcourt
01.2021 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared weekly employee work schedules for team members.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Hospitality Supervisor
RCCG
Ogun
08.2015 - 12.2020
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
- Collaborated with various team members to meet guests' requests
- Scheduled work hours for 15 employees to achieve adequate manpower coverage
- Offered appropriate reservation options based on expected attendees when coordinating events
- Filed incident reports and handled inappropriate behavior to document problems and disturbances
- Increased customer service ratings significantly through personable service
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently
- Greeted and assisted over 50 guests every day and gathered information about each reservation
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Sales Assistant
Natesian Natural Mineral Water
Lagos
01.2017 - 05.2019
- Assisted over 20 customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Met or exceeded sales, customer service and loyalty program standards.
- Prepared and deliver customer sales quotes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Waiter
A.K
Lagos
02.2018 - 05.2018
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Inspected dishes and utensils for cleanliness
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Bussed and reset tables to keep dining room and work areas clean
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Education
Bachelor of Arts - Business Management
Ukrainian-American Concordia University
Kyiv, Ukraine.02.2026
High School Diploma -
Nigerian Navy Secondary School
Lagos, Nigeria.07.2016
Skills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Verbal and Written Communication
- De-escalation Techniques
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Patient and Empathetic
- Administrative and Office Support
- Computer Proficiency
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Time Management
- Promoting Brand and Company Identity
- Strategic planning and analysis
Accomplishments
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Achieved high influx of customers through effectively helping with customer relations.
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Hotel Front Desk Supervisor
The Hamptons Hotel
01.2021 - 07.2021
Waiter
A.K
02.2018 - 05.2018
Sales Assistant
Natesian Natural Mineral Water
01.2017 - 05.2019
Hospitality Supervisor
RCCG
08.2015 - 12.2020
Bachelor of Arts - Business Management
Ukrainian-American Concordia University
High School Diploma -
Nigerian Navy Secondary School
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