Clinton Okirie
Undergraduate
Lublin
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Hamptons Hotel
Port-Harcourt
01.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Care Representative
Isaiah Sixty Catering Services
Port-Harcourt
01.2019 - 11.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Representative
Natesian Table Water
Lagos
03.2016 - 12.2018
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
Nigerian Navy Secondary School
Lagos, Nigeria. 09.2010 - 07.2016
GED -
Al-Hikmah University
Ilorin, Nigeria. 09.2017 - 06.2018
BBA - Business Administration And Management
Ukrainian-American Concordia University
Kyiv, Ukraine. 02.2022 - 03.2022
Bachelor of Arts - International Relations
Maria Curie-Sklodowska University
Lublin, Poland 03.2022 - Current
Skills
Complaint resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Bachelor of Arts - International Relations
Maria Curie-Sklodowska University
03.2022 - Current
BBA - Business Administration And Management
Ukrainian-American Concordia University
02.2022 - 03.2022
Customer Service Representative
Hamptons Hotel
01.2020 - 08.2021
Customer Care Representative
Isaiah Sixty Catering Services
01.2019 - 11.2019
GED -
Al-Hikmah University
09.2017 - 06.2018
Sales Representative
Natesian Table Water
03.2016 - 12.2018
High School Diploma -
Nigerian Navy Secondary School
09.2010 - 07.2016
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