Cristina Ioana
Kraków,Poland
Summary
Detail-oriented professional with extensive experience in structured processes and knowledge systems. Proven ability to manage large volumes of information with high accuracy and attention to detail. Expertise in content organization, quality assurance, and cross-functional collaboration. Proficient in Microsoft Office, Google Workspace, and ticketing systems like Jira and ServiceNow, with strong communication and time management skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Senior Customer Service Representative
Amway Europe
Krakow, Poland
2021.01 - 2026.02
- Work in a consultative and supportive manner with business owners to address complex queries and provide clear information.
- Monitor performance indicators and contribute to customer satisfaction targets.
- Support implementation of Sales and Marketing plans.
- Escalate product or process issues using structured workflows.
- Generate improvement ideas and support continuous improvement.
- Train new joiners and support team development.
- Build and maintain professional stakeholder relationships.
Customer Service Representative
Amway Europe
Kraków, Poland
2019.01 - 2021.01
- Managed customer needs via phone and digital channels.
- Provided product, policy, and platform support using digital knowledge systems.
- Proposed improvements to enhance user satisfaction.
- Assisted team members and contributed to cross-team initiatives.
Tutoring of Undergraduates
Freelance
Valencia, Spain
2019.01 - 2019.01
- Tutored students in English oral and written expression.
- Prepared materials and supported advanced academic writing.
Translation Intern
Lexicala by K Dictionaries
Castellon, Spain
2017.01 - 2018.01
- Assisted with translation, text correction, and information organization.
- Supported database content structuring and linguistic accuracy.
Education
Degree - English Studies
Jaume I University
Castellon, Spain 2013.01 - 2018.01
Skills
- Experience working with structured processes, guidelines, and knowledge systems
- Ability to work with large volumes of information accurately
- Content organization & quality checking
- Time management and ability to work under pressure
- Excellent communication and presentation skills
- Microsoft Office / Google Workspace
- Ticketing systems (Jira, ServiceNow)
- Fast learner with strong digital curiosity
- High accuracy and attention to detail
- Positive attitude and problem-solving mindset
Languages
Romanian (Native)
Native
English (Advanced)
Fluent
Spanish (Advanced)
Fluent
French (Intermediate)
Intermediate
Catalan (Intermediate)
Upper intermediate
Timeline
Senior Customer Service Representative
Amway Europe
2021.01 - 2026.02
Customer Service Representative
Amway Europe
2019.01 - 2021.01
Tutoring of Undergraduates
Freelance
2019.01 - 2019.01
Translation Intern
Lexicala by K Dictionaries
2017.01 - 2018.01
Degree - English Studies
Jaume I University
2013.01 - 2018.01