CYBIL TANYARADZWA MUDZINGWA
Warsaw
Summary
Motivated individual with strong communication and problem-solving skills, eager to begin a career in customer service. Equipped with a positive attitude, strong listening abilities, and a passion for helping others. Proficient in handling challenging situations, multitasking, and quickly learning new systems and procedures. Committed to delivering exceptional service and fostering customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Netone Cellular
03.2021 - 02.2022
- Assisted customers via phone, email, and chat with inquiries, complaints, and product information
- Successfully resolved customer complaints within the first contact
- Maintained a high customer satisfaction rating
- Processed customer orders, returns, and refunds efficiently and in compliance with company policies
- Utilized CRM software to track customer interactions and provide feedback to improve processes
- Collaborated with other departments (sales, technical support) to solve customer problems
- Delivered prompt service to prioritize customer needs
- Responded to customer requests for products, services, and company information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Education
Bachelors - nursing degree
University of Information Technology and Management
Rzeszow03.2025
Skills
- Excellent communication skills
- Active listening and empathy
- Problem solving and conflict resolution
- Team collaboration
- Multitasking and time management
- Customer relationship management
- Proficiency in MS Office (word, excel, outlook)
Timeline
Customer Service Representative
Concentrix
03.2023 - 02.2025
Customer Service Representative
Netone Cellular
03.2021 - 02.2022
Bachelors - nursing degree
University of Information Technology and Management
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