Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Dakshaya Ramessur

Rose Belle,GP

Summary

Dedicated customer service agent with proven skills in problem-solving and communication. Expertise in handling customer complaints efficiently, enhancing overall satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Concentrix
ebene
05.2024 - Current
  • Resolved customer complaints promptly and efficiently to enhance satisfaction.
  • Delivered exceptional customer service, effectively addressing issues in a timely manner.
  • Modification, special request, Accommodation service issues, Information and cancellation those are example of treated case in reservation.

Receptionist

Shandrani Beachcomber
Le chaland, Blue bay
03.2023 - 03.2024
  • Check-in procedure and check-out.
  • Manage customer satisfaction.
  • Problem solving.
  • Answered incoming calls from customers (operators).
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

National Diploma -

Ecole Hoteliere Sir Gaetan Duval
01-2023

Some College (No Degree) -

Riviere Des Anguilles State College
Riviere Des Anguilles

Skills

  • Customer Service
  • Computer literate
  • Multitasking
  • Telephone etiquette
  • Bilingual
  • Call center experience

Affiliations

  • Boxing
  • Reading

Languages

English
First Language
French
Advanced (C1)
C1

Accomplishments

  • Violin courses are awarded

Certification

  • Driving license

Timeline

Customer Service Agent

Concentrix
05.2024 - Current

Receptionist

Shandrani Beachcomber
03.2023 - 03.2024

National Diploma -

Ecole Hoteliere Sir Gaetan Duval

Some College (No Degree) -

Riviere Des Anguilles State College

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Dakshaya Ramessur