Personal development & continuous learning, healthy lifestyle & nutrition, fitness & strength training, travel & intercultural experiences Owner of three beloved dogs
Damian Kuś
Cracow
Summary
Professional Partner and Customer Success expert with more than 5 years of experience in managing B2B relationships, partner onboarding, and account management. Strong background in managing the complete lifecycle of partners, tracking KPIs/OKRs, and fostering cross-functional collaboration within multinational environments (PL, EU, USA). Proficient in using MS365, CRM systems (Salesforce, Sugar, HubSpot), and SAP within client-facing positions. Enthusiastic about enabling partners and customers to reach their objectives through proactive communication and data analytics-based processes in AI tools support.
Overview
10
10
years of professional experience
8
8
Certification
Work History
Supplier Relations Manager
Unite Procurement Polska
Cracow
11.2025 - Current
- Monitor the performance of over 60 strategic partners on the platform, by assessing their level of collaboration and exploring opportunities for growth and potential threats.
- Cut down the rate of cancelled orders by 23% in three months through the implementation of the Supplier Whitelist Program - despite resistance from within the company and ensuring alignment of partner incentives with the standards of the platform.
- Generate data-supported recommendations for various partner categories, such as attracting new partners, launching EDI/API integrations, improving content quality, and revising commercial terms.
- Served as the internal partner expert for the Sales, Customer Support, and Key Accounts team members, delivering data-supported information and thus boosting problem-solving processes and closing deals.
- Track the KPIs/OKRs achievement by partners, and implement optimization measures to further enhance collaboration efficiency.
Supplier Manager
Unite Procurement Polska
Cracow
11.2023 - 11.2025
- Led the entire process of managing partnerships from initiation through closing (8-10 partners annually / 10-15% of total partner community) – including research, prospecting, presenting, negotiations, technical implementation, and post-implementation growth strategy.
- Developed a strategic partnership with a leading IT partner that accounted for more than 20% of company revenue - demonstrating long-term account development and management skills.
- Implemented an A/B cold outreach campaign targeting over 200 prospective partners, delivering 5% conversion rate into active partners.
- Negotiated commercial terms with 15 key partners, delivering pricing advantage in the range of 3-15% (average - 8-10%) and enhancing competitive positioning.
- Established partnerships with key players through regular business reviews, education programs, and continuous communications – mitigating operational risks by up to 90% and enabling the team to concentrate on strategic tasks.
- Reviewed regularly partner sales performance and profitability of collaboration to identify areas of optimization.
Supply Specialist
Volubus AB
Cracow, Poland
06.2023 - 11.2023
- Recruited transport service providers on an active basis from European countries and the United States, thereby widening the company’s partner base and range of services.
- Successfully developed relations with more than fifty partners operating in France, Germany, the Netherlands, Norway, Spain, Italy, and the United States.
- Negotiated the conditions of cooperation with partners, ensuring cost-efficiency while maintaining high standards of service quality.
- Supporting operations and sales departments by actively monitoring and anticipating market demand for our services.
- Prepared market research, quality ratings, and KPIs for the management team.
Customer Support Specialist
Getinge Shared Services
Cracow, Poland
07.2022 - 05.2023
- Collaboration with external audits conducted by field service technicians in Italy and Germany in relation to customers, results analysis, and, according to results, upgrades in SAP and Salesforce.
- Achieved a drastic reduction in material discrepancies in the Italian market by 10% as a result of an in-depth investigation of each case.
- Handled all customer requests regarding equipment setup, warranty issues, and deactivation of medical equipment (Master data).
Earlier Experience - Customer Service, Logistics & Operations
Ameripol (PL) | Pall Medistad (NL) | Axito (PL) | Draka Polymer Films (NL) | Triple A Logistics (NL)
01.2016 - 03.2022
- Customer service to B2B clients in the US such as Procter & Gamble and Kraft Heinz – coordinating shipments, communication with customers, and resolving any issues.
- Decreased inventory discrepancy rate by 18% at Pall Medistad during high demand due to COVID-19 by establishing data quality criteria in SAP.
- Greater experience in logistics, freight coordination, and warehouse management in different countries such as Poland and the Netherlands.
Education
General Secondary School -
OKE
Wroclaw, Poland03-2020
Technologist, Basic Vocational School - undefined
ZDZ
Rzeszów, Poland06-2013
Skills
- B2B Partner Onboarding (technical & commercial)
- Partner & Client Relationship Management
- Stakeholder Management (multi-level)
- KPI & OKR Monitoring / Account Health Tracking
- Cross-functional Collaboration
- Proactive Problem Solving / Escalation Management
- EDI/API Integration Support (basic)
- Proficiency in Salesforce, Sugar, and HubSpot
- Data Analysis & Reporting (KPI, Tableau)
- International Client & Partner Management (PL, EU, USA)
- Negotiation & Commercial Terms Management
Interests
Certification
- Sales and CRM Salesforce https://coursera.org/share/168676c658df94b56e0451bf72b3585
- Technical Support Fundamentals Google https://coursera.org/share/fcc79680016be94e990241c64efae1d
- Professional Customer Service Nesse - expert on soft HR https://tiny.pl/crqxn
- Excel Skills for Business: Essentials Macquarie University https://coursera.org/share/95673cf6ecb76c332551630b89223cb
- Foundations of Digital Marketing and E-commerce https://coursera.org/share/59e5220a016e2d76b512002949452cc0
- Fundamentals of Marketing Strategy https://coursera.org/share/7b311638b1150bd6494bae1c8ccf3500
- Procurement & Sourcing Introduction https://coursera.org/share/1b515af760a174df453d5dce6f81716a
- Introduction to Google SEO https://coursera.org/share/533e919331fccf367d1214bc212e7edf
Languages
Polish - C2
Native or Bilingual
English - C1
Full Professional
Timeline
Supplier Relations Manager
Unite Procurement Polska
11.2025 - Current
Supplier Manager
Unite Procurement Polska
11.2023 - 11.2025
Supply Specialist
Volubus AB
06.2023 - 11.2023
Customer Support Specialist
Getinge Shared Services
07.2022 - 05.2023
Earlier Experience - Customer Service, Logistics & Operations
Ameripol (PL) | Pall Medistad (NL) | Axito (PL) | Draka Polymer Films (NL) | Triple A Logistics (NL)
01.2016 - 03.2022
Technologist, Basic Vocational School - undefined
ZDZ
General Secondary School -
OKE
Disclaimer
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).