Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Daniel Ślemp

Daniel Ślemp

Dylągówka

Summary

Accomplished professional with extensive expertise in office coordination and customer service. Demonstrates proficiency in Microsoft Office, advanced telephony, and digital record management. Skilled in multitasking, time management, and conflict resolution, ensuring efficient operations and client satisfaction. Adept at handling documentation, scheduling meetings, and managing calendars with precision. Committed to maintaining confidentiality and building strong client relationships while continuously seeking process improvement opportunities.


High-energy professional with proven record of focused attention and keen prioritisation skills. Reacts quickly to critical situations and follows protocols to manage high-pressure environments.


Energetic student motivated to contribute to team objectives. Prioritises tasks to manage high-volume workloads with accuracy. Interacts with diverse individuals to offer top-notch customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Lifeguard

Hotel Arłamów S.A.
Arlamow, Subcarpathia
10.2024 - Current
  • Helped organise special events like swimming competitions, enhancing community engagement.
  • Undertook regular professional development training to stay updated on lifesaving techniques.
  • Inspected safety equipment regularly, ensuring readiness at all times.
  • Enforced strict pool rules, reducing risk of accidents dramatically.
  • Ensured safety of swimmers by diligent monitoring of pool activities.
  • Prepared detailed reports on incidents, aiding in future prevention measures.
  • Performed routine maintenance tasks for clean and safe facilities.
  • Maintained order in swimming areas with effective rule enforcement.
  • Worked closely with management to develop emergency response plans.
  • Worked flexible shifts including holidays and weekends providing continuous coverage.
  • Led water safety courses, promoting awareness among patrons.
  • Managed general housekeeping duties around the pool area for a pleasant environment.
  • Conducted regular pool inspections to ensure hygiene standards.
  • Carried out daily operational checks of equipment for optimal performance.
  • Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
  • Worked closely with facility staff to enforce overall safety measures beyond pool area.
  • Identified and communicated any potential health, safety or accident risks to facility supervisor.
  • Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
  • Built professional relationships with customers for feelings of safety and trust.
  • Monitored customer activity to respond quickly to emergencies.
  • Escalated complex issues to senior staff for swift resolution.

Aqua Cycling Instructor

Aqua Power Renata Węgrzyn
Ustrobna
07.2024 - 09.2024
  • Mentored pupils on academic and personal issues bolstering their confidence and self-esteem.
  • Fostered positive learning environment by implementing interactive teaching methods.
  • Ensured that all safety guidelines were followed during practical sessions reducing risk of accidents.
  • Utilised latest technology for effective instruction, enhanced classroom engagement.
  • Implemented various teaching strategies to cater to diverse learning styles of students.
  • Adapted teaching style according to the needs of each student thus personalising learning experience.
  • Developed comprehensive teaching plans, improved student understanding.
  • Collaborated with colleagues to share best practices and professional development opportunities.
  • Prepared lesson materials including visual aids and handouts to support learning objectives.
  • Created safe and inclusive classroom environment promoting mutual respect amongst pupils.
  • Provided constructive feedback on assignments with suggestions for improvement.
  • Presented complex information in an understandable manner to facilitate knowledge absorption.
  • Collaborated with fellow instructors on ways to improve instruction and better serve student needs.
  • Adhered to course guidelines and applicable standards for instruction.
  • Organised appropriate resources to help students supplement course instruction.
  • Delivered maximum impact and learning through top-quality instruction.
  • Maintained records of assessments and submitted timely feedback to students.
  • Monitored and documented student participation, assignments and attendance.
  • Compiled in full with programme quality processes and planning procedures.
  • Protected students and staff by following correct health and safety procedures.
  • Personalised instruction and personal mentoring based on individual strengths and abilities.
  • Updated course materials, content and delivery.
  • Designed learning plans tailored to individual needs.

Lifeguard

Gminny Ośrodek Kultury w Jaworniku Polskim
Hadle Szklarskie
06.2024 - 09.2024
  • Conducted safety drills and simulations to ensure preparedness for emergencies.
  • Minimised accidents by sharing health and safety awareness.
  • Offered flexible schedule from early starts to weekend shifts.
  • Built professional relationships with customers for feelings of safety and trust.
  • Maintained safe, secure environments through careful risk assessments.
  • Responded to safety concerns from members of public.
  • Monitored customer activity to respond quickly to emergencies.
  • Clearly communicated establishment rules and regulations for continued compliance.
  • Informed visitors of responsibilities and unacceptable behaviour.
  • Deescalated situations and behaviours before they got out of hand.
  • Identified and responded to hazards in designated outside areas.
  • Issued warnings to patrons not complying with established rules.
  • Acted as point of contact for confused, distressed, or lost members of public.
  • Attended allocated station to support monitoring of open space.
  • Worked outside in adverse weather conditions.
  • Eased anxiety in members of public by acting as authority figure.
  • Escalated complex issues to senior staff for swift resolution.
  • Minimised accidents through diligent monitoring.
  • Trained regularly to maintain excellent fitness levels to meet physical job demands.
  • Monitored weather conditions and implemented safety protocols during adverse weather.

Office Assistant

Makarony Polskie S.A.
Rzeszów
04.2024 - 05.2024
  • Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
  • Facilitated staff training sessions leading to improved skills amongst employees.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Facilitated smoother meetings by preparing meeting rooms and materials in advance.
  • Provided clerical support to multiple departments, enhancing overall business operations.
  • Processed invoices accurately, avoiding any financial discrepancies for the company.
  • Improved office efficiency by organising and managing files.
  • Organised mail distribution, providing timely communication among employees and clients alike.
  • Expedited document processing to enhance office productivity.
  • Performed data entry tasks diligently, maintaining accurate office records at all times.
  • Updated database regularly ensuring accessibility of current information when needed.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
  • Strengthened office operations with diligent maintenance of supply inventory.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Organised and maintain office common areas.
  • Kept office tidy, organised and stocked with supplies.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Took and relayed messages between staff, customers and other parties.
  • Handled basic invoicing and mail management for office staff.
  • Kept inventory of office supplies and ordered new items when necessary.
  • Oversaw daily office operations and equipment maintenance.
  • Entered handwritten data into computers for easy retrieval.
  • Kept flawless records of office activities, staff calendars and events.
  • Received and screened high-volume internal and external communications, calls and email.
  • Processed invoices and payments using accounting software.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Examined, scanned and input documents in software system.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Produced clean, error-free professional business correspondence for office team.

Inventory Auditor

RGIS Usługi Inwentaryzacyjne Sp. z o.o.
Rzeszów
01.2024 - 05.2024
  • Enhanced productivity to ensure timely completion of tasks through excellent time management skills.
  • Ensured timely reporting by submitting detailed documentation to management.
  • Ensured all items were correctly labelled and stored in designated areas, facilitated easier location finding.
  • Liaised regularly with suppliers to keep up-to-date information on deliveries for better planning and organisation.
  • Followed company guidelines strictly whilst carrying out daily duties, maintained compliance at all times.
  • Maintained a clean work environment to facilitate efficient workflow and safety measures.
  • Streamlined inventory process by examining stock and recording quantities.
  • Actively participated in weekly team meetings, fostered greater collaboration among colleagues.
  • Fulfilled ad-hoc duties as assigned by supervisors-demonstrated flexibility and adaptability within role.
  • Regularly updated product knowledge, ensured accurate identification during stock checks.
  • Managed electronic record keeping systems for ease in tracking and retrieval of information.
  • Addressed queries from team members, improved communication within the unit.
  • Conducted thorough investigations for improved clarity on inventory discrepancies.
  • Assisted in training new staff on inventory procedures, enhanced overall team competence levels.
  • Collaborated with team members, boosted overall performance in inventory taking tasks.
  • Adhered to company audit rules during inventory counts to obtain accuracy.
  • Investigated missing items, discrepancies and losses.
  • Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
  • Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
  • Followed and enforced established inventory procedures, reducing errors and maintaining strict deadline management.
  • Minimised reporting errors when working in fast-paced environment with high volume of inventory.
  • Analysed inventory metrics and reported on findings to improve procurement strategies.
  • Utilised lean manufacturing principles to reduce waste and improve inventory maintenance.
  • Stored items securely to minimise risk of loss and damage.
  • Followed procedures to maintain accurate stock counts and organised storage system.
  • Received, unpacked and sorted high-volume deliveries.
  • Filed accurate paperwork for up-to-date records.
  • Used automated and hand-operated scanners to maintain comprehensive product inventories.

Sports Advisor

Decathlon Sp. z o.o.
Rzeszów
01.2024 - 03.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • · Provided professional inquiry handling, advice and tailored recommendations based on client preferences
  • · Worked efficiently with providers and internal support teams to fulfill client needs

Customer Care Advisor

Santander Bank Polska
Rzeszów
07.2022 - 07.2022
  • Maintained updated knowledge on company's policies and promotions for accurate information dissemination.
  • Collaborated effectively with team members to meet service goals.
  • Maintained a polite and professional telephone manner, enhanced company reputation.
  • Assisted customers in navigating company website, improved user experience.
  • Utilised excellent communication skills to enhance customer relations.
  • Managed high volume of inbound calls for issue resolution.
  • Coordinated with sales team for seamless customer transactions.
  • Adapted quickly to new technologies for improved efficiency.
  • Worked extensively under pressure during peak hours without compromising service quality.
  • Provided feedback on potential product improvements to management team, influenced business strategy.
  • Improved customer satisfaction by providing timely and effective solutions to queries.
  • Resolved complaints promptly, restored client confidence in the company.
  • Enhanced customer loyalty by delivering exceptional service at all times.
  • Handled sensitive information confidentially, upheld data protection regulations.
  • Recorded details of all interactions into the CRM system accurately, ensured data integrity.
  • Escalated complex issues to senior management when necessary, ensured comprehensive solution provision.
  • Actively listened to customers to quickly identify needs and proactively enhance their brand experience.
  • Delivered first class customer service, prioritising empathy, patience and building rapport.
  • Demonstrated excellent customer service and rapport building skills by phone and through written correspondence.
  • Utilised databases, tools, applications and operating systems with accuracy.
  • Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
  • Captured customer data, entering and updating relevant information on company system to maximise data accuracy.
  • Skilfully navigated challenging phone conversations with resilience, confidence and interpersonal skills to achieve positive outcome.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Recorded information about inquiries and complaints within internal database.
  • Followed scripts when answering common customer questions.
  • Obtained feedback from customers to improve service experience.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Offered current, accurate advice on optional solutions for concerns.

Education

Bachelor of Business Administration - Human Resources

Wyższa Szkoła Informatyki i Zarządzania
Rzeszów
10.2023 -

Bachelor of Business Administration - Finanse i Rachunkowość

Politechnika Rzeszowska
Rzeszów
10.2020 - 06.2023

Skills

  • Microsoft Office (Word, Excel, Outlook)
  • Skilled in communication
  • Multitasking
  • Great time management
  • Well organised
  • Flexible task prioritisation
  • Process improvement ideas
  • Office coordination
  • Office equipment operation
  • Data entry expertise
  • Advanced telephony
  • Remote working adaptability
  • Documentation handling
  • Order supplies
  • Customer Service
  • Meeting scheduling
  • Digital record management
  • Case file management
  • Calendar management
  • Professional communication
  • Confidentiality maintenance
  • Travel arrangements
  • Telephone etiquette
  • Client relationship building
  • Excellent organisation
  • Database management
  • Conflict resolution expertise
  • Task prioritisation
  • Written correspondence
  • Interpersonal communication
  • Schedule management
  • Conflict Resolution

Languages

English
Upper intermediate
Russian
Elementary

Affiliations

  • • Sports: Football, strength training, swimming • Music: Member of two brass orchestras • Literature: Crime novels, especially Agatha Christie

Certification

· 04.2024 – Certified Sports Instructor: Swimming – Polish Institute of Coaching

· 07.2023 – English C1 Certificate – Colin Rose Method

· 04.2023 – Motorboat Skipper License – Polish Institute of Physical Culture

· 04.2023 – Lifeguard Training – Bieszczady Rescue Foundation

· 03.2023 – Qualified First Aid Course – COGNITO Training Center

Timeline

Lifeguard

Hotel Arłamów S.A.
10.2024 - Current

Aqua Cycling Instructor

Aqua Power Renata Węgrzyn
07.2024 - 09.2024

Lifeguard

Gminny Ośrodek Kultury w Jaworniku Polskim
06.2024 - 09.2024

Office Assistant

Makarony Polskie S.A.
04.2024 - 05.2024

Inventory Auditor

RGIS Usługi Inwentaryzacyjne Sp. z o.o.
01.2024 - 05.2024

Sports Advisor

Decathlon Sp. z o.o.
01.2024 - 03.2024

Bachelor of Business Administration - Human Resources

Wyższa Szkoła Informatyki i Zarządzania
10.2023 -

Customer Care Advisor

Santander Bank Polska
07.2022 - 07.2022

Bachelor of Business Administration - Finanse i Rachunkowość

Politechnika Rzeszowska
10.2020 - 06.2023

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Daniel Ślemp