Daniel Mogaka

• Ensured product quality met client expectations, showcasing strong attention to detail and commitment to customer satisfaction.
• Assisted in resolving team coordination issues, demonstrating problem-solving and interpersonal communication skills.
• Worked closely with colleagues to ensure smooth operations, similar to handling high-volume customer interactions efficiently.
• Maintained a clean and organized work environment, reinforcing time management and efficiency—both critical in customer-facing roles.

⦁ Handled an average of 100+ customer inquiries daily via calls and emails, ensuring prompt resolutions.
⦁ Resolved 90% of customer issues on the first call, enhancing customer satisfaction and retention.
⦁ Conducted thorough KYC verification to ensure compliance with company policies.
⦁ Managed billing disputes, account issues, and service requests efficiently.
⦁ Collaborated with team members to optimize service delivery and reduce response times.

• Responded to customer inquiries regarding banking products and services through calls and emails.
• Resolved client issues on the first contact, achieving an 85% first-call resolution rate.
• Maintained and updated customer account records with high accuracy.
• Assisted customers with transactions, lost cards, and fee-related queries.
• Drafted reports and insights for management to improve service quality