Daniele Baudin

Dedicated and results-driven Tier 2 Customer Service Representative with years of international experience in handling complex customer inquiries, providing technical support, and collaborating with other departments. Skilled in managing urgent cases as part of the Incident Response Team and ensuring compliance with Service Level Agreements. Proven ability to use ticketing systems and Jira to manage and process customer support requests while delivering outstanding customer service. Experienced in working effectively as part of a team and using proactive problem-solving skills to resolve customer issues. I am currently looking for a challenging position in a reputable organisation with a promising and open career path that enhances my teamwork spirit and interpersonal skills. Aiming to use my experience and abilities to achieve company goals, and make a significant contribution to the organisation's success.

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