Quality oriented professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001, COPC and other applicable standards and business requirements. Manage quality audit programs to identify and resolve non-conformities and embed culture of continuous improvement.
Hi, I’m
Daniele Melis
Szczecin
Summary
Overview
21
years of professional experience
Work History
HCL Poland
Continuous Quality Improvement Manager
03.2023 - Current
Job overview
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate service quality and address non-conformances.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Developed and deployed production control plans and created work instructions and procedures.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Determined quality department standards, practices, and procedures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
Concentrix Polska
Team Leader & Quality Improvement Lead
01.2021 - 03.2023
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Passionate about learning and committed to continual improvement.
Concentrix Polska Szczecin
Quality Analyst Lead & L&D Representative
08.2019 - 01.2021
Job overview
- Evaluated interactions between associates and customers to assess personnel performance.
- formulated and submit recommendations for QA improvement using QMT, SixSigma and COPC methodologies.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Coached and motivated 12-person QA team to develop competencies.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Passionate about learning and committed to continual improvement.
Concentrix Polska
Customer Service Representative Technician
02.2019 - 08.2019
Job overview
- For Dutch, French, English, Italian
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Passionate about learning and committed to continual improvement.
Konig Stahlbau U.G
Spray painter
09.2017 - 02.2019
Job overview
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Cleaned and prepared equipment necessary for projects.
- Mixed paint colors and appropriate chemicals to complete projects.
- Wore proper respiratory and safety equipment at all times.
- Evaluated completed work for quality and adherence to standards and client requirements.
Arvato Bertelsmann Polska
CSR
12.2016 - 09.2017
Job overview
- On the French, Dutch, and English line.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
IBM
Channel Admin & Billing Admin
12.2015 - 10.2016
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Epp Projects & Benchmark Retail Solutions
Carpenter Foreman
01.2014 - 01.2015
Job overview
- Inspected work performed by carpentry crews to check completion of job specifications.
- Supervised teams of up to 30 employees, answering questions and providing feedback on work progress.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
- Assessed project size to prepare work orders and determine resources needed to complete jobs.
- Oversaw schedules and assignments for 30 personnel.
- Trained workers in proper methods, equipment operation and safety procedures.
- Assisted in recruiting and hiring new construction and extraction workers.
Cancun Sailing
Tourist guide
01.2012 - 01.2014
Job overview
- Spokes Person, Front Desk and reservations
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 80 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Demonstrated superior professionalism while interacting with customers and vendors.
MD Projects Genk Belgium
Cabinet maker, Spray Painter and Installer/Fitter
01.2005 - 01.2012
Job overview
- Business owner - operator
- Measured and cut materials to specified dimensions to achieve precise fit.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
- Read and interpreted design plans to understand project specifications.
- Maintained safe and organized workspace to minimize risk of injury.
- Inspected completed cabinets for quality assurance.
- Blueprint design understanding
- Coordinated with suppliers for prompt delivery of materials.
- Utilized CAD software to create detailed drawings of custom cabinetry.
- Maintained accurate records of work performed for billing purposes.
- Translated general notes in reference texts and drawings or schematics into concrete applications of technical principles resulting in exceptional efficiency or durability of systems installed.
Princess Keukens Zutendaal Belgium
Cabinet maker, Spray Painter
01.2002 - 01.2005
Job overview
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Measured and cut materials to specified dimensions to achieve precise fit.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
Education
Alison - Online CoursesOnline
Certification of Completion from Foundations of Quality Management Systems
05.2023
University Overview
CNX UniversityOnline
No Degree from Quality Control And Safety Technologies
05.2021
University Overview
- Completed Coursework: SixSigma, Practical application of SixSigma in the BPO sector.- Non-official certification
- Completed Coursework: COPC - Basic understanding and application of COPC in the BPO sector - Non official certification
- Completed Coursework: Business management - Non-official certification
Technisch Instituut Sint LodewijkGenk (BE)
High School Diploma
06.2000
University Overview
Skills
- Accomplished Manager
- Agile Manager
- Lead Development Abilities
- European Quality Improvement Systems
- Coordinated Quality Improvement
- Methodology Improvements
- Documentation
- Punctuality and working under minimal or no supervision
- Multi lingual
Languages
Dutch
Native language
English
Proficient
C2
Italian
Advanced
C1
French
Advanced
C1
Spanish
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Continuous Quality Improvement Manager
HCL Poland
03.2023 - Current
Team Leader & Quality Improvement Lead
Concentrix Polska
01.2021 - 03.2023
Quality Analyst Lead & L&D Representative
Concentrix Polska Szczecin
08.2019 - 01.2021
Customer Service Representative Technician
Concentrix Polska
02.2019 - 08.2019
Spray painter
Konig Stahlbau U.G
09.2017 - 02.2019
CSR
Arvato Bertelsmann Polska
12.2016 - 09.2017
Channel Admin & Billing Admin
IBM
12.2015 - 10.2016
Carpenter Foreman
Epp Projects & Benchmark Retail Solutions
01.2014 - 01.2015
Tourist guide
Cancun Sailing
01.2012 - 01.2014
Cabinet maker, Spray Painter and Installer/Fitter
MD Projects Genk Belgium
01.2005 - 01.2012
Cabinet maker, Spray Painter
Princess Keukens Zutendaal Belgium
01.2002 - 01.2005
Alison - Online Courses
Certification of Completion from Foundations of Quality Management Systems
CNX University
No Degree from Quality Control And Safety Technologies
Technisch Instituut Sint Lodewijk
High School Diploma
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