Daria Kostecka
Warszawa
Summary
Dynamic and results-driven manager with extensive experience in Trade Finance, recognized for exceptional leadership capabilities. Proven track record of driving revenue growth and enhancing customer satisfaction through strategic planning and effective communication. Expertise in market analysis, lead generation, and negotiation, complemented by a strong focus on team collaboration to achieve ambitious goals. Committed to optimizing procedures and leveraging employee talent to foster a culture of continuous improvement and sustained success.
Overview
14
14
years of professional experience
Work History
TF Team Manager
PKO Bank Polski SA
11.2023 - Current
- Coordinated cross-functional teams to resolve issues, fostering collaboration and communication.
- Implemented process improvements that reduced operational delays and increased service quality.
- Managed resource allocation efficiently, optimizing team output while minimizing costs.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Conducted market research to identify customer needs and inform product development.
- Prioritized product backlog, ensuring alignment with business goals and customer feedback.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Implemented strategic initiatives to streamline processes and reduce turnaround time.
- Developed training programs to ensure compliance with industry standards and regulations.
TF Sales Expert
PKO Bank Polski SA
07.2019 - 11.2023
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Analyzed market trends to identify new business opportunities and improve product offerings.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
TF Sales Specialist
PKO Bank Polski SA
10.2017 - 06.2019
- Active sales of trade finance products - documentary letters of credit, guarantees, and collections
- Conducting product training for clients
- Conducting system training for clients and bank employees
- Preparing offers, submitting bids, and negotiating prices
- Achieving sales goals
- Transaction structuring
- Preparing documentation
- Collaborating with units involved in the process - risk, legal, sales, and operational
- Participating in front-end system implementation projects for clients, developing system assumptions, and conducting system tests
- Creating and participating in the implementation of procedural changes
Junior Specialist
PKO Bank Polski SA
04.2014 - 09.2017
- Reviewing guarantee templates and documentary letters of credit templates
- Examining the compliance of documents presented in documentary letters of credit and the compliance of guarantee requests
- Negotiating the text of the guarantee template with foreign banks/beneficiaries
- Negotiating guarantee prices based on counter-guarantees
- Collaborating with entities involved in the process – legal, sales, and operational
- Active participation in the implementation of systemic and procedural changes
Intern
PKO Bank Polski SA
07.2012 - 03.2014
- Analysis of guarantee and documentary letter of credit requests
- Preparation of documentary letter of credit and guarantee transactions in foreign trade
- Creation of SWIFT correspondence
- Settlement operations
Customer Support Specialist
DSA SP. Z O.O.
06.2011 - 09.2011
- organizing customer service at the Bank's branch
- presenting the Bank's product and service offerings
- educating customers on how to use remote distribution channels.
Education
finanse i rachunkowość, bankowość
Akademia Leona Koźmińskiego W Warszawie
Skills
- Cross-functional collaboration
- Client relationship management
- Transaction structuring
- Negotiation skills
- Customer focus
- Process improvement
- Product backlog prioritization
- MS Office: Excel, PowerPoint, Teams
- IntraGraf; ALNOVA; CRM; Trafin Imex, Finastra
JĘZYKI
English
Full Professional
French
Limited Working
Spanish
Limited Working
HOBBY
squash, traveling, sailing
Disclaimer
Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm.
Timeline
TF Team Manager
PKO Bank Polski SA
11.2023 - Current
TF Sales Expert
PKO Bank Polski SA
07.2019 - 11.2023
TF Sales Specialist
PKO Bank Polski SA
10.2017 - 06.2019
Junior Specialist
PKO Bank Polski SA
04.2014 - 09.2017
Intern
PKO Bank Polski SA
07.2012 - 03.2014
Customer Support Specialist
DSA SP. Z O.O.
06.2011 - 09.2011
finanse i rachunkowość, bankowość
Akademia Leona Koźmińskiego W Warszawie