A highly skilled professional with expertise in network administration and project management, known for exceptional attention to detail and decision-making capacity. Proficient in scope definition, work planning, and prioritisation, ensuring efficient management of multiple priorities. Committed to maintaining information confidentiality while fostering training and development initiatives. Dedicated to achieving organisational goals through strategic goal setting and effective resource management.
- Led end-to-end project lifecycle for exchange platform enhancements, from requirements gathering to post-launch optimisation.
- Coordinated communication between product managers, developers, QA, and design teams to ensure alignment and smooth workflows.
- Fostered positive employee relationships through communication, training and development coaching.
- Solved problems, handled escalated issues and mitigated risks.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritised tasks.
- Initiated training sessions and coached employees to develop effective staff.
- Motivated team members to consistently achieve or exceed performance expectations.
- Analysed business performance data to identify areas of strength and improved areas of weakness.
- Supported HR with recruiting and retaining high-performing talent.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Oversaw daily payment processing operations, including fiat and crypto transactions, ensuring accuracy, compliance, and timely execution.
- Prepared P&L reports and financial statements for review by management.
- Kept team on task and payments moving by quickly scanning, processing and storing documents.
- Approved or rejected claims based on standard guidelines.
- Compared receipts and other expense documentation against policies and budget limitations.
Attention to Details
Decision making capacity
Scope definition
Work Planning and Prioritisation
Network Administration
Information Confidentiality
Project Management
Training and Development
Multiple Priorities Management
Goal Setting