Dariuš Klopov
Vilnius
Summary
Enthusiastic polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Good team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
UAB "Yara:
07.2020 - Current
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Participated in internal audits regarding quality management system.
- Installed system updates to address vulnerabilities and reduce security issues.
- Developed diagrams to describe and lay out logical operational steps.
- Organized system operating procedures to strengthen controls.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
IT Analyst
UAB "Yara"
10.2018 - 07.2020
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Reviewed technical work of consultants and third-party support providers.
- Participated in internal audits regarding quality management system.
- Educated stakeholders on data protection tactics to reduce breaches.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Lead IT Analyst
UAB "Inavatyvūs restoranai" iLunch
05.2018 - 10.2018
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Organized system operating procedures to strengthen controls.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Educated stakeholders on data protection tactics to reduce breaches.
IT Support Specialist
UAB "Planas Chuliganas"
03.2017 - 04.2018
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
Digital Marketing Specialist
UAB "ID Group"
10.2015 - 02.2017
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Evaluated market trends to stay current on consumer and competitor changes.
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Created customized marketing materials to increase product awareness.
Customer Service Agent
UAB "FCR media"
07.2014 - 10.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Contacted customers to return routine and general calls promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
Certificate - Data Science
Code Academy
Vilnius04.2023
Certificate - Cyber Security
Code Academy
Vilnius08.2022
Master of Science - Computer And Information Sciences
Kungliga Tekniska Högskolan
Stockholm06.2021
Bachelor of Science - Information Technology
KSU " Kazimiero Simonavičiaus Universitetas"
Vilnius09.2018
Skills
- Business Development
- Diagnostic Tools
- Microsoft Windows and Office
- User Guidance
- Staff Training
- Onsite Installations
- LAN and WAN Assessment
- Technical Issues Analysis
- Multimedia Presentations
- Sales Presentation
- Client Relationships
Languages
Polish, Lithuanian
Native language
Russian
Proficient
C2
English
Advanced
C1
German
Beginner
A1
Timeline
IT Support Engineer
UAB "Yara:
07.2020 - Current
IT Analyst
UAB "Yara"
10.2018 - 07.2020
Lead IT Analyst
UAB "Inavatyvūs restoranai" iLunch
05.2018 - 10.2018
IT Support Specialist
UAB "Planas Chuliganas"
03.2017 - 04.2018
Digital Marketing Specialist
UAB "ID Group"
10.2015 - 02.2017
Customer Service Agent
UAB "FCR media"
07.2014 - 10.2015
Certificate - Data Science
Code Academy
Certificate - Cyber Security
Code Academy
Master of Science - Computer And Information Sciences
Kungliga Tekniska Högskolan
Bachelor of Science - Information Technology
KSU " Kazimiero Simonavičiaus Universitetas"
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