SAP
DARLINGTON CHIBWE
Wrocław
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specialist Global Service and Support
GIAGEN
09.2022 - Current
- Drives technical details for our Global Call Center Solution together with the IT Department.
- Support Service process, their implementation and maintenance.
- Participate Service projects following best practice project management standards.
- Executes data collection and automation to facilitate KPI reporting for Services department.
- Proactively guides operational Service teams on adoption of best practice Service system usage.
- Gives pro-active feedback to colleagues and team/management.
- Closely interacts with IT departments to represent and translate Service business needs into IT requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Finance Collection Representative
CH ROBINSON
04.2022 - 08.2022
- Researched billing errors and discrepancies to initiate corrective action.
- Prepared and submitted legal documents to initiate court proceedings.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Prepared thorough reports on collection activities for management review, aiding in informed decision-making processes regarding delinquent accounts.
Financial Analyst
NCR
03.2018 - 03.2022
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Reduced risk exposure by conducting comprehensive credit analyses and recommending appropriate actions.
- Developed forecasting tools to analyze revenue variances and capitalize on industry trends.
Purchasing Manager
Rainbow Tourism Group
02.2013 - 09.2017
- Enhanced supplier diversity program, fostering stronger partnerships with minority-owned businesses.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Contacted location managers and department supervisors to assess requirements.
- Used SAP to authorize and monitor purchase orders and consumables.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Purchased new products and oversaw inventory stocking and availability.
Education
Master of Science - Industrial Systems Engineering in Logistics
Międzynarodowa Wyższa Szkoła Logistyki I Transport
Poland03.2023
Master of Arts - Public Administration
Wyższa Szkoła Pedagogiki I Administracji Im
Poland11.2020
Bachelor of Science - Transport And Logistics Management
Great Zimbabwe University
Zimbabwe11.2016
Skills
- Logistics Coordination
- Project management
- Advanced Communication skills
- Data Analysis
- Microsoft suite
- Process Improvement
- Expert Problem Solving
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Good negotiating skills
- ERP and Supply Chain Software
- Vendor Sourcing
- Budget Management
- Accounts Payable and Accounts Receivable
Software
Sales force
Power Query
Power BI
Affiliations
- CILT (UK) MILT Membership no: 4161960
Certification
- Licensed MILT - [13.12.2023 to 12.12.2024]
References: upon request
European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018 (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.”
Languages
English
Native language
English
Proficient
C2
Timeline
Specialist Global Service and Support
GIAGEN
09.2022 - Current
Finance Collection Representative
CH ROBINSON
04.2022 - 08.2022
Financial Analyst
NCR
03.2018 - 03.2022
Purchasing Manager
Rainbow Tourism Group
02.2013 - 09.2017
Master of Science - Industrial Systems Engineering in Logistics
Międzynarodowa Wyższa Szkoła Logistyki I Transport
Master of Arts - Public Administration
Wyższa Szkoła Pedagogiki I Administracji Im
Bachelor of Science - Transport And Logistics Management
Great Zimbabwe University
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