DARYA CHAMADANAVA
Warsaw
Summary
PROFESSIONAL SUMMARY
Partnership Manager with over 1.5 years of experience negotiating and concluding agreements with foreign partners. Additionally, experienced in support customer care, ensuring customer satisfaction and resolving issues efficiently. Focused professional, recognized by peers for successful and effective communication and conversational skills.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
SoftSwiss
07.2022 - 07.2024
- Verified accuracy of customer account information and updated when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Worked with documentation
- Handled customer payments
Partnership Manager
NT Technology
03.2021 - 07.2022
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Skills
- Dealing with client requests
- Accounting
- Payment Processing
- Building business, long-term and effective relationships with customers
- Conducting advertising campaigns for clients
- Work with documentation
- Cooperation with departments of the company
- Active listening
- Communication
- Complaint resolution
- Demonstrate patience
- Time management
- Hospitality Business
- Foreign Languages
- Problem-solving skills
- Adaptability
Timeline
Customer Care Specialist
SoftSwiss
07.2022 - 07.2024
Partnership Manager
NT Technology
03.2021 - 07.2022
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