Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Patryk Kocyba

Warsaw

Summary

Enthusiastic and detail-oriented Junior DevOps Engineer with a strong foundation in cloud computing, automation, and system optimization. Proficient in a wide range of technologies, including AWS, Python, Linux, Terraform, and Docker, with hands-on experience in IT support and infrastructure management. Skilled in troubleshooting and problem-solving, with a passion for streamlining processes and deploying efficient, scalable systems. Fluent in Polish, English, and French, bringing excellent communication and teamwork skills to dynamic, fast-paced environments. Excited to contribute to innovative projects and continuously enhance expertise in DevOps practices.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist With French

NCR
09.2023 - 09.2024
  • Diagnosed and fixed printer malfunctions for team members, reducing downtime.
  • Developed user manuals and reference guides for common IT tasks, streamlining onboarding.
  • Supported onboarding of new staff by providing initial training on IT systems.
  • Handled incoming support tickets and inquiries, improving response times.
  • Contributed to increased system stability by performing regular maintenance tasks on Linux servers.
  • Worked closely with project management teams to deliver Citrix solutions on-time and within budget constraints, ensuring stakeholder satisfaction.

Customer Service Representative

Firmenich
03.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative With French

Teleperformance
09.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate of Science - Computer Science

Polsko Japońska Akademia Technik Komputerowych
Warsaw, Poland
09-2028

Skills

  • Technical troubleshooting
  • Technical support
  • Software installation
  • DevOps methodologies
  • AWS architecture design
  • Virtualization technologies
  • Continuous integration and deployment
  • Infrastructure automation
  • Linux operating system
  • Containerization technologies
  • Terraform proficiency
  • Terraform and ansible

Certification

AWS Solution architect(Expected to pass 08.02.25)

infoshare academy Devops

Languages

French
Native or Bilingual
English
Full Professional
Polish
Native or Bilingual

Timeline

IT Support Specialist With French

NCR
09.2023 - 09.2024

Customer Service Representative

Firmenich
03.2022 - 03.2023

Customer Service Representative With French

Teleperformance
09.2021 - 03.2022

Associate of Science - Computer Science

Polsko Japońska Akademia Technik Komputerowych

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Patryk Kocyba