Blockchain
David Dylag
Desktop Support Analyst
Rzeszow,Krakow
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Analyst
HCL Tech.
07.2022 - Current
- Facilitated remote deployment, configuration, and updates of software applications ensuring 100% compatibility and strict adherence to security protocols.
Enhanced operational efficiency by promptly identifying and rectifying Citrix, firewall, Office 365 issues leading to a significant reduction in system downtime and improving overall team productivity.
Provided remote assistance to end-users, successfully diagnosing and resolving hardware, software, and connectivity issues. Achieved a 95% resolution rate, ensuring uninterrupted workflow for a global user base.
Enforced and maintained robust security policies and protocols for remote systems. Safeguarded sensitive information, preventing unauthorized access and ensuring compliance with industry standards.
Administrative Assistant
Capgemini
03.2020 - 05.2022
- Coordinating schedules, and maintaining records
- Developed a keen eye for detail and data accuracy, ensuring the smooth operation and analysis of information.
- : Accurate and timely data entry, maintenance of records, and documentation management to support decision-making processes.
Fibre Technician
Zoneadsl
10.2017 - 02.2020
- Fiber Optic Installation: Proficient in the installation of fiber optic cables, connectors, and related hardware, ensuring precision and adherence to industry standards.
- Network Design and Optimization: Experienced in designing and optimizing fiber optic networks for maximum efficiency, reliability, and scalability.
- Maintenance and Repairs: Skilled in routine maintenance tasks and prompt resolution of issues, minimizing disruptions and ensuring continuous network functionality.
- Testing and Troubleshooting: Utilize advanced testing equipment to conduct thorough inspections, identify faults, and implement effective troubleshooting solutions.
Education
Lycée Victor Hugo
ParisBachelor - Law
Uniwersytet Jagielloński
Krakow 04.2001 -
Skills
Troubleshooting
Web Security
Front-End Development
Git and GitHub for collaborative development
Network Security
Certification
ISTQB
Interests
Bug bounty hunting
Cybercecurity
Timeline
IT Analyst
HCL Tech.
07.2022 - Current
Administrative Assistant
Capgemini
03.2020 - 05.2022
Fibre Technician
Zoneadsl
10.2017 - 02.2020
Bachelor - Law
Uniwersytet Jagielloński
04.2001 -
Lycée Victor Hugo