Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
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David Dylag

David Dylag

Desktop Support Analyst
Rzeszow,Krakow

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification
3
3
Languages

Work History

IT Analyst

HCL Tech.
07.2022 - Current
  • Facilitated remote deployment, configuration, and updates of software applications ensuring 100% compatibility and strict adherence to security protocols.

    Enhanced operational efficiency by promptly identifying and rectifying Citrix, firewall, Office 365 issues leading to a significant reduction in system downtime and improving overall team productivity.

    Provided remote assistance to end-users, successfully diagnosing and resolving hardware, software, and connectivity issues. Achieved a 95% resolution rate, ensuring uninterrupted workflow for a global user base.

    Enforced and maintained robust security policies and protocols for remote systems. Safeguarded sensitive information, preventing unauthorized access and ensuring compliance with industry standards.

Administrative Assistant

Capgemini
03.2020 - 05.2022
  • Coordinating schedules, and maintaining records
  • Developed a keen eye for detail and data accuracy, ensuring the smooth operation and analysis of information.
  • : Accurate and timely data entry, maintenance of records, and documentation management to support decision-making processes.

Fibre Technician

Zoneadsl
10.2017 - 02.2020
  • Fiber Optic Installation: Proficient in the installation of fiber optic cables, connectors, and related hardware, ensuring precision and adherence to industry standards.
  • Network Design and Optimization: Experienced in designing and optimizing fiber optic networks for maximum efficiency, reliability, and scalability.
  • Maintenance and Repairs: Skilled in routine maintenance tasks and prompt resolution of issues, minimizing disruptions and ensuring continuous network functionality.
  • Testing and Troubleshooting: Utilize advanced testing equipment to conduct thorough inspections, identify faults, and implement effective troubleshooting solutions.

Education

Lycée Victor Hugo
Paris

Bachelor - Law

Uniwersytet Jagielloński
Krakow
04.2001 -

Skills

Troubleshooting

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Certification

ISTQB

Interests

Blockchain

Bug bounty hunting

Cybercecurity

Timeline

IT Analyst

HCL Tech.
07.2022 - Current

Administrative Assistant

Capgemini
03.2020 - 05.2022

Fibre Technician

Zoneadsl
10.2017 - 02.2020

Bachelor - Law

Uniwersytet Jagielloński
04.2001 -

Lycée Victor Hugo

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David DylagDesktop Support Analyst