David Chinedu Onwuachi
Warsaw
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dispatcher/ Call Center Operator
Gourmet Runner
Los Angeles, CA
06.2020 - 11.2021
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
Sales and Service Representative
Rent2Own
San Diego
09.2019 - 02.2020
- Utilized CRM software to manage customer accounts and track performance metrics.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Representative
Oscar’s Appliance Repair
San Diego
01.2018 - 11.2018
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Master Of Marketing Management -
University of Economics And Human Sciences in Wars
Warsaw, PolandDoctor Of Medicine -
Grodno State Medical University
Grodno, Belarus09.2016
Skills
- Microsoft Word
- Microsoft PowerPoint
- Account Management
- Technical Support
- Computer Proficiency
- Critical Thinking
- Delivery Scheduling
- CRM Software
- Managing Multiple Tasks
- Route Dispatch
- Order Processing
- Refund Processing
- Call Center Operations
- Customer Service
- Grammar
- Prioritization
- Coordination
- Shipping and Receiving Understanding
- Microsoft Excel
- Active Listening
Languages
English
Bilingual or Proficient (C2)
Russian
Upper intermediate (B2)
Polish
Elementary (A2)
Timeline
Dispatcher/ Call Center Operator
Gourmet Runner
06.2020 - 11.2021
Sales and Service Representative
Rent2Own
09.2019 - 02.2020
Call Center Representative
Oscar’s Appliance Repair
01.2018 - 11.2018
Master Of Marketing Management -
University of Economics And Human Sciences in Wars
Doctor Of Medicine -
Grodno State Medical University
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