Davide Gakwaya Gahaya
Kigali
Summary
I am fluent in two languages and have one year of customer service experience. My unshakable dedication to perfection drives me to strive for advancement withing a dynamic business, accelerating the expansion of technical knowledge, client relationships and overall success. My collaborative attitude shows through as I actively participate to both peer and customer teams, adeptly modifying my communication style to engage varied audiences.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Insurance Supermarket International
03.2023 - 02.2024
- Manage incoming and outbound call sales opportunities
- Resolve any client inquiries by partnering with the appropriate internal resources
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Faculty of Information Technology
Adventist University of Central Africa
Kigali,Rwanda09.2027
High School Diploma -
Kigali Christian School
Kigali,Rwanda01.2023
Skills
- Windows
- Linux
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Kinyarwanda
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Customer Service Representative
Insurance Supermarket International
03.2023 - 02.2024
Bachelor of Arts - Faculty of Information Technology
Adventist University of Central Africa
High School Diploma -
Kigali Christian School
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