Summary
Overview
Work History
Education
Languages
Professional Skills
Soft Skills
Computer Skills
Hobbies
Certification
Timeline
Generic

DAVID ENDURANCE

Łódź

Summary

Dedicated Customer Support Specialist dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Federal Express
06.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Junior IT Analyst English

ManpowerGroup
03.2024 - 06.2024
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.

Senior Customer Support Specialist

Ils International InterCars Grupa
02.2023 - 02.2024
  • Mentored junior team members, fostering professional growth and development within the department.
  • Increased first-contact resolution rates by implementing proactive measures such as self-help resources and detailed troubleshooting guides.
  • Participated actively in weekly meetings to discuss ongoing projects or initiatives aimed at improving overall department performance.
  • Delivered outstanding service on escalated calls, resulting in satisfied customers who provided positive testimonials.

Junior Process Support

Stokson Modern Bakery
05.2022 - 01.2023
  • Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
  • Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.

Senior Customer Support Specialist

D-Prime Consulting Group
01.2020 - 02.2022
  • Resolving customers and carriers inquiries via phone and via e-mail, Invoice, and clients data
  • Identifying and troubleshooting customer problems or complaints to provide appropriate solutions, Invoice management in SAP
  • Collaborating with other departments such as product development, sales, and marketing to communicate customer needs
  • Advice customized according to customer's expectation, provide appropriate solutions
  • Offering technical guidance and support to customers experiencing difficulties with using products or
    services

Compliance Customer Officer

Lapo Microfinance Bank Plc
04.2017 - 12.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responsible for delivering services to customers as part of a financial management team, monitoring Debit/ Credit transaction
  • Handle transactions for customers, manage individual customer caseloads and escalate complex matters higher up the chain
  • Inform management about complex customers issues and resolutions
  • Working in rules, compliance with company policies and procedures
  • Keep records of customer interactions, process customer accounts and file documents

Compliance Officer Specialist

First City Monument Bank Plc
03.2016 - 02.2017
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Provide excellent customer service to clients impacted by fraud, detection of identity theft and other financial abuse
  • Monitors fraud alert transactions through the Bank’s transaction monitoring software to identify or suspicious account activity and related to ATM/Debit cards
  • Actively contributes to enhancing and maintaining existing anti-fraud processes on card payment process
  • Review of new accounts, negative balance accounts, ACH reports

Customer Care Representative

Airtel Company
10.2014 - 12.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Bachelor of Science - Business Administration And Management

Akademia Nauk Stosowanych Wyższa Szkoła Z A Opolu
Opole, Poland
03.2025

Bachelor of Science - Accounting

Federal University PolyTech
Edo, Nigeria
11.2014

Bachelor of Science - National Diploma In Computer Studies

Medical Missionaries Mary
Edo, Nigeria
12.2007

Languages

English Speaker
Native language
Polish
Beginner
A1

Professional Skills

  • Excellent communication and motivation skills
  • Extreme attention to details
  • Project time management
  • Organized and Task-Oriented
  • Leadership
  • Trainer potentials
  • Excellent mathematical
  • Quick and self-Learner
  • Help desk support professional

Soft Skills

  • Empathy and Customer Service Orientation
  • Communication and Interpersonal Skills
  • Problem Solving and Troubleshooting
  • Active Listening and Patience
  • Time Management and Prioritization
  • Attention to Detail and Accuracy
  • Adaptability and Flexibility
  • Conflict Resolution and Negotiation
  • Technical Aptitude and Learning Agility
  • Teamwork and Collaboration

Computer Skills

  • MS Office knowledge
  • LINUX OS
  • MS Excel
  • MS PowerPoint
  • Salesforce
  • Teams and Actimize
  • Internet Information Services

Hobbies

  • Robotics
  • Outdoor team activities
  • Reading
  • Sports
  • Traveling

Certification

  • Certification of Honor (FPA)
  • Certificate of Commendation (NYSC)
  • Certificate of Service (NIGIMUN)
  • Certificate of Honor (NCCF)
  • Certificate of Membership ( EFCC)
  • Certificate of Service (APECO)

Timeline

Customer Support Specialist

Federal Express
06.2024 - Current

Junior IT Analyst English

ManpowerGroup
03.2024 - 06.2024

Senior Customer Support Specialist

Ils International InterCars Grupa
02.2023 - 02.2024

Junior Process Support

Stokson Modern Bakery
05.2022 - 01.2023

Senior Customer Support Specialist

D-Prime Consulting Group
01.2020 - 02.2022

Compliance Customer Officer

Lapo Microfinance Bank Plc
04.2017 - 12.2019

Compliance Officer Specialist

First City Monument Bank Plc
03.2016 - 02.2017

Customer Care Representative

Airtel Company
10.2014 - 12.2015

Bachelor of Science - Business Administration And Management

Akademia Nauk Stosowanych Wyższa Szkoła Z A Opolu

Bachelor of Science - Accounting

Federal University PolyTech

Bachelor of Science - National Diploma In Computer Studies

Medical Missionaries Mary

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