Dawid Kopelciw

- Incident and request management in ServiceNow

- Incident management within appropriate SLA and escalation processes based on internal rules

- Coordinate as team lead Service Desk - assigning tasks, leading and organizing knowledge trainings with the team, reporting to the supervisor on the results and current issues related in Poland and European markets - Cooperating with internal and external support

- Escalation of incidents/requests in accordance with internal procedures

- Training new team members

- Managing permissions in Active Directory for users

- Create accounts for new hires, granting of initial privileges

- Solving basic problems with SAP (for e.g. permissions, passwords, workflow)

- Configuration SAP GUI for end users

- Granting permissions for users in Azure

- Managing hardware and installation packages in System Center Configuration Manager (SCCM) / Intune

- Work with Human Resources to resolve issues with user accounts

- Create reports of hired and fired employees for the Human Resources department

- Supervision of network infrastructure

- Resolving tickets on the ticket system

- Hardware and software configuration for end users

- Establishing cooperation with company departments and service providers

- Record keeping and equipment condition monitoring

- Contact and assist users with ongoing network/software/hardware issues

- Implementation of solutions in order to facilitate processes

- Incident and request management in ServiceNow Incident management within appropriate SLA and escalation processes based on ITIL

- Cooperating with internal and external support

- Training new team members

- Managing permissions in Active Directory for users

- Create accounts for new hires, granting of initial privileges Solving basic problems with SAP (for e.g. permissions, passwords, workflow)

- Configuration SAP GUI for end users

- Granting permissions for users in Azure

- Managing hardware and installation packages in System Center Configuration Manager (SCCM)

- Work with Human Resources to resolve issues with user accounts Create reports of hired and fired employees for the Human Resources department

- sale of goods related to construction and interior finishing

- support in the reconstruction of departments for the needs of aesthetics and product display

- taking care of the display of goods on the shelves

- advice on the selection of products for the client's needs

- issuing receipts and invoices

- delivery of goods to customers by transport by van

- sale of goods related to construction and interior finishing

- support in the reconstruction of departments for the needs of aesthetics and product display

- taking care of the display of goods on the shelves

- advice on the selection of products for the client's needs

- sale of goods related to construction and interior finishing

- issuing invoices and corrections

- taking care of the display of goods on the shelves

- advice on the selection of products for the client's needs

- Managing permissions in Active Directory for users, creating accounts with exchanges and basic priviligies

- Diagnostics and repair of hardware/software

- sale of consumer products for children in primary school

- taking care of the display of products on the shelves

- keeping business records and all activities related to running a business

- taking care of stocking the store in accordance with the needs of consumers