Dawid Pietnoczka

• Customer service expertise in English, Polish, occasionally Czech/Italian/German with a help of the dictionary or translator;
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns as well as soothing aggravated customers;
• Fast thinking and a cool head were essential here in order to quickly find the solution that will solve existing problems and keep high quality of customer's experience;
• Working here was a great opportunity to practise finding solutions in real time, professionalism as well as diplomatic attitude.

• Planned, designed, and scheduled phases for large projects.
• Prepared and submitted project invoices for review and approval.
• Built a team of specialized experts for each position.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided detailed project status updates to stakeholders and executive management.

• Built a team of young and talented singers, song writers, producers, graphic designers and video creators.
• Planned and helped in execution of music projects and events.
• Monitored quality of content before its release.
• Built an audience of nearly 1000 consistent followers.

This period taught me how to manage time and other people. During this time I've learned how to connect people, present new ideas, motivate when adversities arise as well as constantly look for optimize in every way rather than just 'do' things.

• Telephone sales in the P4 Play mobile network.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Created and implemented sales strategies to successfully meet company targets.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Within a year, my work generated just over PLN 1,500,000 in turnover for P4 Play.

This job really taught me power of language and how to actively listen to one's needs, which allowed me to make great results. After just a month, I was the third best-selling person in our office.

• Guided tourist groups from abroad around the Old Town of Gdańsk.
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
• Guided groups of up to 50 people on scheduled tours.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.

That was a great experience to use english language as the only way of communicating with surrounding people for the first time as well as learn how to connect with newly met people.