Dawid Zaremba
Warsaw
Overview
2
2
Certifications
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Application Support Specialist
Schenker Technology Center Sp. z o. o.
Warsaw
04.2020 - Current
- Maintains application support processes
- Uses application management tools to investigate issues, collect performance statistics and create reports
- Investigates causes of incidents and seeks resolution
- Documents and closes resolved incidents
- Initiates and monitors actions to investigate and resolve problems
Office Sales Manager
Eurowag Polska
Warsaw
01.2016 - 12.2019
- Managed customer portfolio of 100+ transport companies
- Analyzed the specific needs of customers and offered them fuel cards, toll and VAT refund services
- Fostered long-term relationships with customers
- Trained new employees
Customer Service Specialist
Deutsche Bank Polska S.A.
Warsaw
03.2015 - 03.2016
- Handled high-volume of inbound customer calls every day
- Helped customers with their issues in gracious manner and in accordance with company policies
- Serviced English speaking customers
Financial Advisor
Getin Bank S.A.
Warsaw
10.2011 - 11.2013
- Managed customer portfolio and assisted clients with investment guidance
- Offered personal bank accounts, deposits and investment products
Education
Masters of Finance And Accounting -
Warsaw University of Life Sciences
10.2011 - 11.2013
Bachelor of Economy -
Maria Curie-Sklodowska University in Lublin
10.2008 - 06.2011
Skills
Maintenance and troubleshooting
Certification
ITIL 4 Foundation
Hobbies
Electronic music and DJ-ing
Sport
Books
Timeline
ITIL 4 Foundation
04-2021
Application Support Specialist
Schenker Technology Center Sp. z o. o.
04.2020 - Current
Neuro-cooperation and communication with business partners based on different styles of thinking and styles of operation (FRIS)
03-2018
Office Sales Manager
Eurowag Polska
01.2016 - 12.2019
Customer Service Specialist
Deutsche Bank Polska S.A.
03.2015 - 03.2016
Financial Advisor
Getin Bank S.A.
10.2011 - 11.2013
Masters of Finance And Accounting -
Warsaw University of Life Sciences
10.2011 - 11.2013
Bachelor of Economy -
Maria Curie-Sklodowska University in Lublin
10.2008 - 06.2011