Dawid Zaremba
Warsaw
Overview
2
2
Certifications
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Application Support Specialist
Schenker Technology Center Sp. z o. o.
Warsaw
2020.04 - Current
- Maintains application support processes
- Uses application management tools to investigate issues, collect performance statistics and create reports
- Investigates causes of incidents and seeks resolution
- Documents and closes resolved incidents
- Initiates and monitors actions to investigate and resolve problems
Office Sales Manager
Eurowag Polska
Warsaw
2016.01 - 2019.12
- Managed customer portfolio of 100+ transport companies
- Analyzed the specific needs of customers and offered them fuel cards, toll and VAT refund services
- Fostered long-term relationships with customers
- Trained new employees
Customer Service Specialist
Deutsche Bank Polska S.A.
Warsaw
2015.03 - 2016.03
- Handled high-volume of inbound customer calls every day
- Helped customers with their issues in gracious manner and in accordance with company policies
- Serviced English speaking customers
Financial Advisor
Getin Bank S.A.
Warsaw
2011.10 - 2013.11
- Managed customer portfolio and assisted clients with investment guidance
- Offered personal bank accounts, deposits and investment products
Education
Masters of Finance And Accounting -
Warsaw University of Life Sciences
2011.10 - 2013.11
Bachelor of Economy -
Maria Curie-Sklodowska University in Lublin
2008.10 - 2011.06
Skills
Maintenance and troubleshooting
Adaptability
Persistence
Communication Skills
Self-motivation
Certification
ITIL 4 Foundation
Hobbies
Electronic music and DJ-ing
Sport
Books
Timeline
ITIL 4 Foundation
2021-04
Application Support Specialist
Schenker Technology Center Sp. z o. o.
2020.04 - Current
Neuro-cooperation and communication with business partners based on different styles of thinking and styles of operation (FRIS)
2018-03
Office Sales Manager
Eurowag Polska
2016.01 - 2019.12
Customer Service Specialist
Deutsche Bank Polska S.A.
2015.03 - 2016.03
Financial Advisor
Getin Bank S.A.
2011.10 - 2013.11
Masters of Finance And Accounting -
Warsaw University of Life Sciences
2011.10 - 2013.11
Bachelor of Economy -
Maria Curie-Sklodowska University in Lublin
2008.10 - 2011.06