Deborah Iradukunda
Customer Service Representative
Warsaw
Summary
An outstanding customer service representative with over 2 years of professional experience, assisting customers in solving complex issues with a track record of customer service awards.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Customer Service Representative
Ubumwe Grand Hotel
Kigali
07.2020 - 10.2021
- Provided primary customer support to internal and external customers
- Collected and analyzed customer information to prepare product or service reports
- Attended training and workshops towards customer's satisfaction
- Used different channels to communicate with customers
- Resolving issues and troubleshooting problems.
Customer Service Representative
at Beyond the Gorillas experience
Musanze
08.2019 - 06.2020
- Provided professional customer support
- Obtained outstanding knowledge of company products and service
- Prompt response to customer's inquiries and 100% accurate acknowledgment and solving of customer's complaints
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor Management -
University of Economic And Human Sciences
Warsaw, Poland 11.2021 - Current
High School Certificate - Tourism
Lycee De Ruhango Ikirezi
Ruhango 01.2017 - 06.2019
Ordinary Level -
Groupe Scolaire Byumba Inyange
Byumba, Gicumbi 01.2013 - 08.2015
Skills
Customer Support
hobbies
Leadership
Travel and sports
Acting
Singing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Bachelor Management -
University of Economic And Human Sciences
11.2021 - Current
Customer Service Representative
Ubumwe Grand Hotel
07.2020 - 10.2021
Customer Service Representative
at Beyond the Gorillas experience
08.2019 - 06.2020
High School Certificate - Tourism
Lycee De Ruhango Ikirezi
01.2017 - 06.2019
Ordinary Level -
Groupe Scolaire Byumba Inyange
01.2013 - 08.2015