Deconia Boykin

As a supervisor, I lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. I was responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. I created schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. I quickly responded to and deescalate negative customer experiences and ensure that my team understands and is empowered to make things right for the best customers in the world.

• I Managed day-to-day business operations.
• I Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• I Assessed income and expenses and adapted plans to improve profit levels.
• I Consulted with customers to assess needs and propose optimal solutions.
• I Developed business plan, processes and procedures to provide superior to customers.
• I Trained and motivated employees to perform daily business functions.
• I Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• I Kept all building areas and equipment functional and well-organized to promote business performance.
• I Prepared annual budgets with controls to prevent overages.
• I Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• I Operated with safety and skill to avoid accidents and delays.
• I Obtained necessary permits and licenses to operate various commercial vehicles legally.