Deepika Bhardwaj
Warsaw
Summary
Accomplished Transaction Capture Specialist with a proven track record at BNP Paribas Securities Services, showcasing expertise in transaction processing , KYC compliance and a soon-to-be-completed Bachelor's degree in International relations with Specialization in International Business and Marketing [March, 2025]. Leveraged analytical thinking and Excel mastery to maintain a 99% accuracy rate, significantly reducing order-related errors. Renowned for exceptional customer relations and problem-solving skills, consistently enhancing operational efficiency and client satisfaction.
Overview
1
1
year of professional experience
Work History
Transaction Capture Specialist
BNP Paribas Securities Services
06.2024 - Current
- Successfully dispatched 1000-2000 client orders monthly for a wide range of fund types, including mutual funds, hedge funds, ETFs, and securities, maintaining a 99% accuracy rate.
- Proactively validated all client instructions, identifying and resolving an average of 100 incomplete or missing data points per month, ensuring timely order processing and preventing potential errors.
- Entered orders into the Cirrus system, meticulously completing all necessary documentation including trade tickets, confirmation slips, and compliance forms and adhering to strict regulatory requirements e.g., KYC/AML.
- Validated all entered orders against client instructions and internal controls, resulting in a 99.5% accuracy rate and a 15% reduction in order-related errors compared to the previous year.
- Ensured the correct and timely transmission of orders, utilizing the firm’s proprietary order management system (OMS), resulting in a 99.8% on-time delivery rate.
- Proactively repaired an average of 20 order anomalies per month, efficiently resolving minor issues such as incorrect pricing or insufficient collateral, and escalating complex problems to the dedicated team within 30 minutes, minimizing disruptions to order processing.
- Escalated 5-10 special problems and events to management monthly, providing detailed reports and proposed solutions that facilitated timely resolution and avoided potential financial losses.
- Responded promptly and accurately to all internal and external inquiries concerning order status and processing, maintaining a high level of client satisfaction (as evidenced by consistently positive client feedback).
Transaction Capture Representative
Citibank
11.2023 - 04.2024
- Managed the entire confirmation process for securities, cash, and OTC derivatives, processing a high volume of transactions daily with consistently high accuracy and on-time delivery.
- Utilized Bloomberg's real-time data and analytics to identify and resolve a high volume of trade discrepancies daily, focusing on pricing discrepancies, settlement issues etc. This improved reconciliation accuracy by approximately 40-55% and significantly reduced potential financial risks.
- Successfully managed the reconciliation and matching of approximately 200-300 trades daily, consistently meeting stringent cutoff deadlines across multiple trade types (e.g., equities, bonds, derivatives). This ensured the timely and accurate reporting of daily transactions.
- Adhered rigorously to established checklists throughout the trade processing lifecycle, guaranteeing complete and accurate execution of all steps. This maintained an error-free rate and contributed to overall operational efficiency.
- Proactively communicated with numerous clients and partners to validate transactions, resolving discrepancies and preventing financial/operational issues. This included initiating and managing follow-up procedures to ensure high confirmation acceptance rates.
- Streamlined workflow efficiency and turnaround time by prioritizing critical transactions for confirmation issuance and developing clear procedural documents.
- Maintained strict adherence to regulatory requirements and internal procedures through the selection and application of appropriate templates, thorough document review, and regular control assessments.
Customer Service Representative
Sitel
08.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Bachelors in International Relation - International Business And Marketing
Collegium Civitas
Warsaw, Poland02-2025
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Quantitative skills
- Excel - VLOOKUP, Pivot Table , Advance Sorting , Freeze Panes etc
- Bloomberg - Trading Platforms
- Transaction Processing
- KYC Compliance
Languages
Hindi, English
Native language
French
Upper intermediate
B2
Timeline
Transaction Capture Specialist
BNP Paribas Securities Services
06.2024 - Current
Transaction Capture Representative
Citibank
11.2023 - 04.2024
Customer Service Representative
Sitel
08.2023 - 10.2023
Bachelors in International Relation - International Business And Marketing
Collegium Civitas
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