Deividas Ingaunis

• Investigate customer card non fraud dispute cases and apply VISA and MASTERCARD chargeback rules, following standard rules and procedures
• Communicate with different departments and teams within Danske Bank
• Work on process improvements
• Supervise workflow according to deadlines

Preparation of documents for customs clearance;

Representation of the company and clients at customs;

Filling out import, export, transit, and general declarations and certificates.

• I worked as a call center agent on several projects.

• Assisted senior staff with daily tasks, improving workflow productivity.
• Arranged stock for easy access and improved operational speed.
• Organised office documents to streamline administrative procedures.

• Boosted customer satisfaction by resolving complex queries swiftly.
• Managed inbound calls for a seamless customer experience.
• Delivered excellent service with timely problem resolution.
• Trained new team members, ensuring high-quality customer support.

• Performed routine maintenance on machinery to prevent operational delays.
• Improved overall productivity with regular equipment checks and calibrations.
• Assisted in inventory management, ensuring adequate stock levels at all times.
• Executed production tasks, resulting in timely delivery of orders.
• Helped maintain safety standards for reduced workplace accidents.
• Operated heavy machinery with due diligence, reducing risk of damage or injury.
• Followed detailed assembly instructions, contributing to a decrease in production errors.
• Worked closely with team members for improved work flow efficiency.
• Identified potential issues during the production process, preventing unnecessary downtimes.

• Maintained high standards of cleanliness by regularly cleaning work areas.
• Prepared nutritious meals for customers by following recipes accurately.
• Contributed to team efficiency by assisting with food preparation tasks.
• Ensured customer satisfaction with prompt and courteous service.
• Assisted in inventory management for efficient kitchen operations.

• Developed comprehensive teaching plans, improved student understanding.
• Fostered positive learning environment by implementing interactive teaching methods.
• Utilised latest technology for effective instruction, enhanced classroom engagement.