DENYS YANOVSKYI
Warsaw
Summary
Professional with focus on delivering exceptional customer service through effective communication and problem resolution. Proven track record of improving customer satisfaction and team collaboration. Known for reliability, adaptability to changing needs, and strong multitasking abilities.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Call Center Operator
Tinkoff Bank
01.2020 - 04.2020
- Provided customer support, processed financial service requests, resolved client issues, and worked with CRM systems under accuracy and compliance standards.
Call Center Operator
Global Bilgi
03.2021 - 11.2021
- Handled inbound/outbound calls, assisted customers with telecom services, documented cases, and collaborated with technical teams on recurring issues.
International Dispatcher / Transport Manager
HopTrans
08.2024 - Current
- Coordinating international transport, ensuring data accuracy, resolving operational issues, maintaining documentation, and communicating with carriers and clients.
Education
Bachelor of Science - International Economics
Kyiv Polytechnic Institute (KPI) Named After Igor Sikorsky
Kyiv01.2023
Skills
- SQL, Git, JIRA, CRM Systems, DevTools, QA Theory, SDLC, STLC, POSTMAN, JSON, Java Core, HTTP, MS Office
- Problem-solving skills
- Resolving issues
- Customer service
Certification
- QA Engineer and QA theory
- SQL Training
LANGUAGES
English (B1)
Polish (A2)
Ukrainian (Native)
Timeline
International Dispatcher / Transport Manager
HopTrans
08.2024 - Current
Call Center Operator
Global Bilgi
03.2021 - 11.2021
Call Center Operator
Tinkoff Bank
01.2020 - 04.2020
Bachelor of Science - International Economics
Kyiv Polytechnic Institute (KPI) Named After Igor Sikorsky
SOFTWARE TESTING EXPERIENCE
Closed beta tester of Soulframe (Digital Extremes): identified and reported visual/UI bugs and usability issues., Tested unreleased project (NDA): documented UI issues and server-related errors during limited access sessions.