Denyse Gahima
Lublin,20
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AIRTEL Rwanda
08.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Customer Support Advisor
AIRTEL Rwanda, Hospital
08.2022 - 03.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants. Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Logistics Assistant
Gahini Hospital
08.2021 - 01.2022
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
Education
Bachelors of Business administration - Business Administration And Management
University of VINCENT Pol
Lublin Poland 2026
High School Diploma -
Maryhill Sec School
Rwanda05.2021
Skills
- Microsoft Excel
- Customer Relations
- Sales Expertise
- Retail Sales Customer Service
- Active Listening
- Microsoft Word
- Microsoft PowerPoint
- Customer Relationship Management
- Time management
- Team working
- Typing Proficiency
- Data Evaluation
Additional Information
- Interests and hobbies ∙ Sports ∙ Making research ∙ Reading ∙ Debate and literature ∙ Interest in exploring other cultures
Languages
English
Advanced
C1
French
Elementary
A2
Swahili
Upper intermediate
B2
Timeline
Customer Support Advisor
AIRTEL Rwanda, Hospital
08.2022 - 03.2023
Customer Service Representative
AIRTEL Rwanda
08.2021 - 03.2023
Logistics Assistant
Gahini Hospital
08.2021 - 01.2022
Bachelors of Business administration - Business Administration And Management
University of VINCENT Pol
High School Diploma -
Maryhill Sec School
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