Derrick Shema
Warsaw,14
Summary
As an Amiable Engineering Intern talented at communicating with technical colleagues and non-technical customers alike. Deftly translates complex engineering ideas into laymen's terms and vice versa. Contributes to projects by providing streamlined, clear communication channels for all stakeholders.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Engineering Intern
Warsaw university of technology
03.2023 - Current
- Assisted senior engineers in conducting performance tests and data analysis for aerospace components
- Contributed to design reviews and provided feedback on engineering drawings and specifications
- Participated in project meetings and discussions, offering insights and suggestions for process improvements.
IT Support Specialist
Invisible Technologies
02.2023 - 10.2023
- As IT Support Specialist, I provide essential technical assistance and support to end-users within organizations, ensuring seamless operation of computer systems, networks, and software applications
- With expertise in troubleshooting, maintenance, and user training, dedicated to resolving issues promptly and empowering users to leverage technology effectively
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Delivered onsite technical support for 347 employees.
Customer Service Representative
Cordaid
07.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Education
Aerospace Engineering -
Warsaw University of Technology
Plac Politechniki,00-661 Warszawa07.2027
Skills
- Proficient in CAD software (AutoCAD, CATIA, SolidWorks) for design and modelling
- Effective communication and teamwork abilities
- Great Grammar skills
- Problem solving
- Great computer literacy
- Strong understanding of aerodynamic principles and fluid dynamics
- Knowledgeable in propulsion systems and thermodynamics concepts
- Experience with structural analysis techniques, including Finite Element Analysis (FEA)
- Skilled in MATLAB and Python for numerical simulations and data analysis
- Excellent problem-solving and analytical skills
- Detail-oriented with commitment to quality and accuracy
Accomplishments
. High school IT club founder in 2022
.Winner of the best software Developer Award at saint Ignatius High School
Certification
- SolidWorks Certified Associate (CSWA)
- MATLAB Fundamentals Certification
References
Available upon request
Projects
Designed and analysed an air foil using computational fluid dynamics (CFD) software to optimize lift and drag characteristics. Conducted a feasibility study for a rocket propulsion system, including performance analysis and cost estimation. Collaborated with a team to design and prototype a small-scale aircraft, incorporating aerodynamic principles and structural considerations.
Languages
kinyarwanda
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Engineering Intern
Warsaw university of technology
03.2023 - Current
IT Support Specialist
Invisible Technologies
02.2023 - 10.2023
Customer Service Representative
Cordaid
07.2022 - 02.2023
Aerospace Engineering -
Warsaw University of Technology
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