Derwin Gutierrez
Longmont CO
Summary
Experienced in the fast food service industry, always prepared for any role in a fast-paced environment. I have the ability to multitask and make sure my work is as efficient as possible to improve customer satisfaction. Im equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Always equipped with a strong, positive and realistic mentality.
Overview
2
2
years of professional experience
Work History
Crew Member Shift Manager
Wendys Fast Food
09.2022 - 01.2025
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Helping co-workers when needed, always on task, making sure I manage time efficiently, and always taking the responsibility to make sure the work gets done.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Familiar with equipment such as fryers, grills, ovens, filtering and computer systems.
- Proactively addressed potential bottlenecks in service flow, reallocating resources as needed to maintain a smooth operation during busy periods.
- Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
Car Detailing
DW Detailing
07.2024 - Current
- Conducting a Car Detailing Business, setting up appointments and meeting up with clients and also asking for feedback on what I can improve on.
- Specialize in delivering Car Detailing services, including exterior washing, paint restoration, and interior cleaning.
- Proficient in using detailing equipment and high-quality products to achieve the best results .
- Skilled in having a strong attention to detail and working in a very fast pace environment while maintaining a high standard of satisfying the customer
- Maintained a clean workspace for increased safety and efficiency in the car detailing process.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Implemented new techniques in the detailing process, resulting in reduced time spent on each car.
- Handled special requests from clients such as window washing or carpet shampooing with care and expertise.
- Continuously monitored industry trends and best practices so as to stay on top of latest advancements within the car detailing field, and adapt them into our own workflow as appropriate.
- Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cuttingedge.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Education
High School Diploma -
Longmont High School
Longmont, Colorado 05-2024
Skills
- Teamwork and collaboration
- Customer service
- Excellent communication
- Multitasking Abilities
- Problem-solving abilities
- Decision-making
- Analytical thinking
- Adaptability and flexibility
- Reliable and responsible
- Crew leadership
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Polish
Limited Working
Timeline
Car Detailing
DW Detailing
07.2024 - Current
Crew Member Shift Manager
Wendys Fast Food
09.2022 - 01.2025
High School Diploma -
Longmont High School
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