DESMOND T. TAFIRENYIKA
Warsaw
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
Foundever - Square Project; Block Inc
11.2021 - Current
- Phone and email support to customers from the USA, Canada and Australia.
- Responsible for helping clients design and launch their websites, and appointment booking sites.
- Responsible for helping clients design and launch their marketing campaigns.
- Assisted with POS hardware and software troubleshooting via phone and emails.
- Made hardware and software recommendations and sales.
- I have made over two hundred recommendations and sales conversions in my tenure.
Sales Assistant
Leshcon Investments
12.2018 - 07.2020
- Responsible for product and services recommendations
- Phone and email support to customers in Zimbabwe.
- I made over 50 sales conversions during my tenure.
Education
Bachelor's of Social Sciences - International Relations
University of Economics and Human Science in Warsaw
05.2024
Skills
- Customer service skills
- Microsoft Office
- De-escalation techniques
- Quality assurance
- [Product or service] support
- Technical support
- Consultative sales
- Critical thinking
- Verbal and written communication
- Conflict resolution
- Payment processing
- Customer service excellence
- POS systems expert
- Staff training
LANGUAGES
English: Fluent
Polish: B2
Portuguese: B2
Shona: Native
Timeline
Customer Service Professional
Foundever - Square Project; Block Inc
11.2021 - Current
Sales Assistant
Leshcon Investments
12.2018 - 07.2020
Bachelor's of Social Sciences - International Relations
University of Economics and Human Science in Warsaw
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