Summary
Overview
Work History
Education
Skills
Software skills
Languages
Timeline
Generic

Destin IRAKOZE NSENGIYUMVA

Summary

I am a results driven and versatile professional with experience as a Customer Service and

Sales Representative in different companies. I am dedicated to providing quality customer care for

ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. I am a fast learner with excellent time management skills combined with superior knowledge of the customer service industry. I am hardworking and ready to join my next team. With set skills to excel in any fast-paced environment, I am eager to support you in building an impeccable reputation and attaining the company's goals.

Overview

3
3
years of professional experience

Work History

Senior Process Executive (Content Analyst)

Cognizant Technology Solutions Poland Sp.zo.o
02.2023 - 07.2023

Revision of user reports regarding website content.

Analysis and identification of content according to compliance policies.

Making well-balanced decisions and helping to resolve enquiries to defined policies and procedures by flagging discrepancies.

Revision of sensitive content and actioning them accordingly

Deep researching regarding companies, brands and Enterprises where necessary.

Senior Customer Experience Specialist With French

Honeywell Services Poland Sp.z.o.o
12.2021 - 10.2022

Case analyzing and handling.

Call receiving and acting accordingly with French customers.

Order placing, handling and analysis in SAP.

Email handling and taking responsive actions and correspondence with the clients' requests.

Junior ICT Engineer With French

Atos Poland Global Services
02.2021 - 11.2021

Monitoring of tickets as well as dispatching.

Call handling and acting respectively.

Email handling and taking responsive actions and correspondence with the clients.

Migration for change tickets.

Call Center Agent

MTN Rwanda
02.2020 - 08.2020

Received calls from customers and received customer complaints and solutions where required.

Provided customers with company and product information.

Drew reports summing or detailing actions taken on complaints and other customer needs.

Education

No Degree - Graphic Designing And Game Programming

WSB Akademia Dabrowa Gornicza
Katowice
07.2026

High School Diploma -

Ecole Des Sciences Byimana
Ruhango, Rwanda
10.2019

Skills

  • Technology Evaluations
  • Document Preparation
  • Escalation Procedures
  • Derivatives Markets
  • Document Processing
  • Data Review
  • Accounting Procedures
  • Automation Techniques
  • Financial Transactions
  • Digital Technology
  • Troubleshooting and Assistance

Software skills

Microsoft package (Office): MS word, MS Publisher, MS Excel, MS PowerPoint, MS Outlook, MS Access.

Basic user skills of programming languages namely C++, Java and Visual Basic.

Basic Network management skills.

Basic Web designing skills using HTML and CSS.

Languages

Kinyarwanda
Native language
English
Advanced
C1
English
Proficient
C2
Swahili
Intermediate
B1

Timeline

Senior Process Executive (Content Analyst)

Cognizant Technology Solutions Poland Sp.zo.o
02.2023 - 07.2023

Senior Customer Experience Specialist With French

Honeywell Services Poland Sp.z.o.o
12.2021 - 10.2022

Junior ICT Engineer With French

Atos Poland Global Services
02.2021 - 11.2021

Call Center Agent

MTN Rwanda
02.2020 - 08.2020

No Degree - Graphic Designing And Game Programming

WSB Akademia Dabrowa Gornicza

High School Diploma -

Ecole Des Sciences Byimana

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Destin IRAKOZE NSENGIYUMVA