Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dhanvin Dinnoo

Dhanvin Dinnoo

Port Louis

Summary


A highly motivated and customer-oriented individual with 1.5+ years of experience in customer service and hospitality. Eager to leverage strong communication and problem solving skills to provide exceptional service. Professional and dynamic with keen eye for detail and safety oriented with a strong desire to help others and ensure positive experience. Sensitive and respectful for diverse cultures and backgrounds, thus work effectively with others in a ream environment. Poised, well-groomed and respectful in all situations, comfortable working irregular hours and in varying situations.

Overview

9
9
years of professional experience

Work History

Quantity Surveyor

VS Consulting Ltd
02.2022 - Current


  • Managed subcontractor relationships by setting clear expectations, maintaining open communication channels, and addressing concerns promptly.
  • Increased client satisfaction through consistent delivery of high-quality work products and timely responses to inquiries or concerns.
  • Assisted in dispute resolutions between clients and contractors by providing expert advice on contractual obligations and industry best practices.
  • Enhanced communication between project teams by implementing standardized reporting procedures for all parties involved.

Part Time Cafe Manager

Cake by Megi Cafe
11.2023 - 06.2024
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.

Hotel Waiter

Maritim Hotel
05.2016 - 10.2016
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
  • Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.

Education

Bachelor of Science - Quantity Surveying

Inti International University
Kuala Lumpur, Malaysia
07-2022

Skills

  • Customer service
  • Communication skills
  • Teamwork and collaboration
  • Problem solving
  • Critical thinking
  • Adaptability
  • Risk assessment
  • Time management
  • Client relationship management
  • Project/team management

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Creole
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Malay
Beginner (A1)

Timeline

Part Time Cafe Manager

Cake by Megi Cafe
11.2023 - 06.2024

Quantity Surveyor

VS Consulting Ltd
02.2022 - Current

Hotel Waiter

Maritim Hotel
05.2016 - 10.2016

Bachelor of Science - Quantity Surveying

Inti International University

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Dhanvin Dinnoo