Summary
Overview
Work History
Education
Skills
Languages
Timeline
Dharamraj Solanki

Dharamraj Solanki

WARSAW

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Beau Vorm
10.2018 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.

Guest Service Associate

NOVOTEL
06.2018 - 09.2018
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Collected room deposits, fees and payments.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Education

Master of Science - Tourism And Recreation

Vistula University, Poland

Bachelor of Science - Hotel of Tourism And Management Studies

Mumbai University, Mumbai
10.2020

Skills

  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Interpretation and Translation Services
  • Data Entry and Maintenance
  • MS Excel
  • MS Office
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Answering Customer Questions

Languages

Hindi
Native language
English
Advanced
C1
Marathi
Advanced
C1
Gujarati
Upper intermediate
B2

Timeline

Customer Service Representative - Beau Vorm
10.2018 - 01.2021
Guest Service Associate - NOVOTEL
06.2018 - 09.2018
Vistula University - Master of Science, Tourism And Recreation
Mumbai University - Bachelor of Science, Hotel of Tourism And Management Studies

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Dharamraj Solanki