DI MA

• Lead and build the JD logistic account manager/business service team and established a standard European region Polish account service business line.
• Lead account management team, ensure all account manager/executive maintains all customer relationships in Poland and solves their pain, main points of account/customer.
• Manage key account customer to serve the major Polish account-Biedronka directly. Solve the pain point and issues encountered by Biedronka's logistics team. Maintain the well processes and customer relationship, support and strengthen the expansion of future business.
• Manage the income of each account to ensure the balance of income and expenditure and achieve income targets and growth.

• Work as PMO for the programs related to regional delivery to make sure each of the program be fulfilled in time.
• Responsible for setting up regional delivery KPIs, monitor and analyze periodically to improve operational efficiency.
• Take lead in regional delivery team as a COE to achieve targets, organize E2E delivery fulfillment, coordinate all involving parties for timely delivery.
• Routinely closely communication between HQ/Country/Customers to make sure all delivery information is shared among all parties smoothly efficiently.

• Responsible for Romanian National Supply Delivery, planning, distribution, rework, order fulfillment, logistics, end-to-end management control.
• Customer relationship management, delivery solution provided to key account and monitoring.
• Romania national cargo, national PSI, national warehouse and country KPI lead.
• Project management: responsible for regional direct supply project and new retail project progress control.

• Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
• Worked with business leaders to evaluate and optimize HR policy.
• Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
• Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
• Helped with employee transfers and referrals.
• Developed employee orientation and training programs for new hires.

• Determined inventory goals, product stock and risk management Objectives and oversaw techniques to maximize inventory.
• Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
• Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
• Kept supply and demand in balance to support production goals and optimize weight volume.
• Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
• Increased profits by 7% related to supply chain operations plan and exceeded established goals.
• Selected transportation routes to maximize economy, combining shipments or consolidating warehousing and distribution.
• Designed supply chains to support business strategies adapted to changing market conditions, new business opportunities or cost reduction strategies.

• Increased on-time transport arrivals by managing logistics, travel route planning, arrival date confirmation and cargo verification.
• Executed on-time and under-budget project management on complex material handling, mail distribution, FIFO stock rotations and inventory control issues for senior leadership to maximize profits.
• Kept adequate supply flow to meet production needs.

• Coordinated work and directed led of team of 3-5 employees to help each team member carry out accurate on-store work.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.