Diana Darafeichyk
Katowice
Summary
I am currently seeking additional employment opportunities on weekends and weekday afternoons. Currently employed full-time at an international company in the field of immigration. I have over 4 years of experience in customer service. My role involves addressing diverse customer needs and ensuring satisfaction through effective communication and problem-solving skills. I am eager to leverage my expertise in a new role and contribute to a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Senior Immigration Assosiate
Vialto Partners
03.2023 - Current
- Meet with clients to assess their immigration needs
- Oversee the preparation, submission, and tracking of immigration cases for clients.
- Ensure that all necessary documentation is gathered and submitted accurately and on time.
- Prepare and review immigration forms, petitions, and supporting documentation.
- Ensure compliance with government regulations and requirements.
- Build and maintain strong relationships with clients, understanding their long-term immigration needs and providing ongoing support.
Talent Care Advisor
IBM
12.2021 - 03.2023
- Identify and assess the skills and talents of individuals within the organization.
- Develop strategies for talent acquisition, development, and retention.
- Provide guidance and advice to employees on career development paths within the organization.
- Assist individuals in setting and achieving career goals.
- Collaborate with managers and HR to monitor and evaluate employee performance.
Front Office Executive
Casino Sp. z o.o. Cristal
03.2018 - 12.2021
- Verification of Customer documents
- Maintained an updated database of guest check-ins checkouts Tracked staff schedules and called for outside maintenance as needed
- Responded to guest complaints in a professional courteous manner
- Managed multiple phone lines while attending to guest issues
Front Office Executive
"Figiel" Hotel
03.2017 - 01.2018
- Reviewed daily listings of reservations to look for and correct booking errors
- Ensured that special accommodations were made for guests when appropriate
- Coordinated with other staffing departments to ensure solid guest relations
- Managed all guest relations and updated scheduling database
- Transferred calls to the correct department
- Processing payroll, and invoicing customers
- Prepared monthly reports for analysis.
Education
Bachelor's Degree - Business Management
University of Economics in Katowice
09.2024
Skills
- Communication
- Customer service
- Intermediate Knowledge of (Excel, MS Word, Power Point)
- Multitasking
- Quick Learner
- Management skill
- Teamwork
- Problem solving
- Focused and Discipline
- Human research Management
Languages
Russian
Proficient
C2
Polish
Advanced
C1
English
Upper intermediate
B2
Legal Stay
I have Polish citizenship
Hobbies and Interests
- Books
- Traveling
- Snowboard
Timeline
Senior Immigration Assosiate
Vialto Partners
03.2023 - Current
Talent Care Advisor
IBM
12.2021 - 03.2023
Front Office Executive
Casino Sp. z o.o. Cristal
03.2018 - 12.2021
Front Office Executive
"Figiel" Hotel
03.2017 - 01.2018
Bachelor's Degree - Business Management
University of Economics in Katowice
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