Diane Iradukunda
Warsaw
Summary
Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
Overview
4
4
years of professional experience
Work History
Quality controller
Yula corporation
10.2022 - 02.2023
- Checking products before being delivered to the clients
- Provided high quality customer service to customers
- Answered all questions regarding products and promotions
- Aimed to keep customers satisfied and returning to yula
Customer Service Representative
RWANDA AIR
10.2020 - 04.2021
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Provided guests and potential guests with up to date information about flight
- Effectively communication about bookings and flight delayed
- Responded to customers complaints in a professional and effective way
- Provided superiors with work logs, demonstrating accountability
Customer support
MTN RWANDA
05.2019 - 09.2020
- Maintained up to knowledge of products and services
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Developed successful tactics to provide good services to customers
Education
Bachelor of Management Studies - Accounting And Finance
Akademia Nauk Stosowanych WSZiA W Opolu
03.2026
Bachelor's of Logistics -
Warsaw University of Business
03.2024
IELTS -
Alexis Academy
07.2020
High School Diploma -
GSSB Save
Butare , RWANDA03.2018
Skills
- Computer Skills
- Ability to Work Under Pressure
- Teamwork
- Time Management
- Adaptability
- Customer Service Skills
- Excellent Communication Skills
- Multitasking Skills
Languages
ENGLISH
Advanced
C1
FRENCH
Intermediate
B1
Additional Information
I consent to the processing of my personal data for the purposes necessary to carry out the recruitment process
(in accordance with the Act of May 10,2018 on the protection of personal data (journal of laws of 2018, Item 1000) and in accordance with the Regulation of European parliament and of the Council (EU) 2016/679 of 27 April 2016.
Timeline
Quality controller
Yula corporation
10.2022 - 02.2023
Customer Service Representative
RWANDA AIR
10.2020 - 04.2021
Customer support
MTN RWANDA
05.2019 - 09.2020
Bachelor of Management Studies - Accounting And Finance
Akademia Nauk Stosowanych WSZiA W Opolu
Bachelor's of Logistics -
Warsaw University of Business
IELTS -
Alexis Academy
High School Diploma -
GSSB Save
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