Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Didier Govinden

Zielonka

Summary

Dedicated Partner Support specialist with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and to bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Partner Support Specialist With French

CAPGEMINI
Katowice
05.2021 - Current
  • Prioritized tasks and projects to meet tight deadlines.
  • Coordinated with sales and logistic for timely delivery of products
  • Completed call reports, paperwork and on-going personal training by required deadlines.
  • Built and cultivated long-term quality relationships with over clients by addressing needs and providing superior customer service.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consulted with businesses to supply accurate product and service information.
  • Prepared and deliver customer sales quotes.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Worked independently with minimal supervision.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Restaurant Owner

FOOBISS
Flic en Flac
05.2018 - 02.2021
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 10 employees.
  • Managed payroll, daily deposits and cost controls.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.

Manager

RYAN’S BAR, Caledonian Heritable
Edinburgh
12.2016 - 04.2018
  • Well known busy pub in the centre of Edinburgh
  • Look after the smooth running of the pub, opening, closing, ordering, stock and staff induction.
  • Controlled costs and optimized spending via restructuring of budgets for labor.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Food & Beverage manager and Duty manager

PENTA HOTEL
Inverness
11.2011 - 11.2016
  • Previously Ramada Encore, been through all refurbishment process, it is now a very trendy bar in Inverness.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Cross-trained existing employees to maximize team agility and performance.

Front of House

La FROMAGERIE Cheeseshop and Café
London
11.2010 - 10.2011
  • Opening and closing shift, working both on bar and floor.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Floor Supervisor

KOUZINA
Melbourne
04.2009 - 09.2010
  • Managed front of house, including induction and training of new staff
  • Responsible for cash flow and stock control.

Manager

CASINO CAFETERIA
Paris, France
05.2008 - 01.2009
  • Managed 10 staff and supervised the smooth running of service
  • In charge of food and beverage orders, cash register and organizing animations advertisement campaigns.

Fast Food Manager

QUICK
Reunion island
04.2006 - 04.2008
  • Supervised 15 staff members, including sales team
  • Controlled cash register.

Education

SVQ Level 3 - Management

North Highlands UHI
SCOTLAND
2012

Advanced Vocational Diploma - Management

Greta Neotech III
FRANCE
2008

High School certificate -

Lycée Labourdonnais
Mauritius
2003

Skills

  • Partnership support
  • Helpdesk call support
  • Salesforce CRM
  • Oracle EnterpriseOne
  • Proficiency in Microsoft Office
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Invoice Preparation and Processing
  • Time Management
  • Order and Refund Processing

Languages

French
Native language
English
Proficient
C2
Spanish
Elementary
A2

Timeline

Partner Support Specialist With French

CAPGEMINI
05.2021 - Current

Restaurant Owner

FOOBISS
05.2018 - 02.2021

Manager

RYAN’S BAR, Caledonian Heritable
12.2016 - 04.2018

Food & Beverage manager and Duty manager

PENTA HOTEL
11.2011 - 11.2016

Front of House

La FROMAGERIE Cheeseshop and Café
11.2010 - 10.2011

Floor Supervisor

KOUZINA
04.2009 - 09.2010

Manager

CASINO CAFETERIA
05.2008 - 01.2009

Fast Food Manager

QUICK
04.2006 - 04.2008

SVQ Level 3 - Management

North Highlands UHI

Advanced Vocational Diploma - Management

Greta Neotech III

High School certificate -

Lycée Labourdonnais

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Didier Govinden