Didier Govinden

• Team leader back-up.
• Cash collector duties.
• Handled day-to-day accounting processes to drive financial accuracy.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Analyzed and resolved order discrepancies, minimizing delays in fulfillment process.
• Optimized cash collection procedures by closely monitoring accounts receivable, ensuring timely payments from clients.
• Analyzed customer financial records to determine appropriate payment plan.
• Processed debtor payments and updated accounts to reflect new balance.
• Responded to customer inquiries and provided detailed account information.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
• Made decisions and recommendations about extending lines of credit.
• Trained junior analysts in best practices for credit analysis and collection techniques, elevating team capabilities overall.
• Developed strong relationships with clients to facilitate negotiations and improve payment terms.
• Reduced delinquency rates with proactive monitoring of customer accounts and timely follow-ups.

• Prioritized tasks and projects to meet tight deadlines.
• Coordinated with sales and logistic for timely delivery of products
• Completed call reports, paperwork and on-going personal training by required deadlines.
• Built and cultivated long-term quality relationships with over clients by addressing needs and providing superior customer service.
• Attended monthly sales meetings and quarterly sales trainings.
• Consulted with businesses to supply accurate product and service information.
• Prepared and deliver customer sales quotes.
• Kept detailed records of daily activities through online customer database.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Recorded accurate and efficient records in customer database.
• Worked independently with minimal supervision.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Set employee schedules, delegated work and monitored food quality and service performance.
• Supervised daily activities of restaurant and 10 employees.
• Managed payroll, daily deposits and cost controls.
• Recruited, hired and trained talented staff to fill vacancies.
• Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.

• Well known busy pub in the centre of Edinburgh
• Look after the smooth running of the pub, opening, closing, ordering, stock and staff induction.
• Controlled costs and optimized spending via restructuring of budgets for labor.
• Maximized performance by monitoring daily activities and mentoring team members.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

• Previously Ramada Encore, been through all refurbishment process, it is now a very trendy bar in Inverness.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Cross-trained existing employees to maximize team agility and performance.

• Opening and closing shift, working both on bar and floor.
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Managed front of house, including induction and training of new staff
• Responsible for cash flow and stock control.

• Managed 10 staff and supervised the smooth running of service.
• In charge of food and beverage orders, cash register and organizing animations advertisement campaigns.

Taken at the end of a 2 year Higher education course