Didier Shyaka
Warsaw
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nyagatare District Hospital
09.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
IPEACE
01.2019 - 03.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Languages Facilitetor
Telle d' assile
10.2018 - 12.2018
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Identified areas in need of improvement and implemented solutions.
Education
BBA - Finance
Adventist University of Central Africa
Kigali Rwanda12.2022
Skills
- Call Management
- Active Listing
- Product Knowledge
- Multi-Line Phone Talent
Timeline
Customer Service Representative
Nyagatare District Hospital
09.2021 - 08.2023
Customer Care Representative
IPEACE
01.2019 - 03.2021
Languages Facilitetor
Telle d' assile
10.2018 - 12.2018
BBA - Finance
Adventist University of Central Africa
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