Summary
Overview
Work History
Education
Skills
Timeline
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Didier Shyaka

Warsaw

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Nyagatare District Hospital
09.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Care Representative

IPEACE
01.2019 - 03.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Communicated with clients regarding account services, statements, and balances.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Languages Facilitetor

Telle d' assile
10.2018 - 12.2018


  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Identified areas in need of improvement and implemented solutions.

Education

BBA - Finance

Adventist University of Central Africa
Kigali Rwanda
12.2022

Skills

  • Call Management
  • Active Listing
  • Product Knowledge
  • Multi-Line Phone Talent

Timeline

Customer Service Representative

Nyagatare District Hospital
09.2021 - 08.2023

Customer Care Representative

IPEACE
01.2019 - 03.2021

Languages Facilitetor

Telle d' assile
10.2018 - 12.2018

BBA - Finance

Adventist University of Central Africa

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Didier Shyaka