Edzita Stankevich
Warsaw
Summary
Competent and committed customer service specialist with experience in individual household and car insurance. A solid team player with an open, positive demeanor and proven customer relations skills. Motivated to keep customers happy and contribute to the company's success. Committed to maintaining professional relationships to increase profitability and improve business results. Open to new challenges and looking for development opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Uniqa TU S.A. Insurance
06.2022 - Current
- Answering customer questions and offering services via phone, and email
- Registering documents in accordance with procedures
- Assisting in training new employees
- Creating and editing procedures for customer service department process
Sales Specialist in Credit
Mellon Poland Sp. Z O. O.
10.2018 - 05.2022
- Searching for new customers
- Preparation and presentation of loan offers
- Compilation and verification of correctness of documents
- Establishing and maintaining relations with client until contract is finalized
Intern
Warszawska Grupa Doradców Public Relations– WGD PR
10.2016 - 11.2016
- Sorted and organized files, spreadsheets, and reports.
- Adding ads on social networking sites
- Interacted with customers by phone, email, or in-person to provide information.
Assistant
Asset Invest
07.2016 - 10.2016
- Comprehensive servicing for current and potential customer
- Organizing meetings with clients
- Keeping calendar of meetings and current tasks indicated by Manager
- Supporting Manager and implementing entrusted tasks
Intern
Centre For European Union Transport Projects Project Department II In Warsaw
07.2015 - 08.2015
- Sorted and organized files, spreadsheets, and reports.
- Assisting project managers in process of verification of payment applications
- Updating and maintaining project document base in relation to payment applications for railway projects
Education
Bachelor Programme in Finance And Accounting
Warsaw School of Economics
2017
Skills
- Effective time management
- Adaptability to change
- Ability to work in team
- Personal culture
- Ability to work under pressure
- Multitasking
Languages
Polish
Proficient
C2
Russian
Proficient
C2
English
Upper intermediate
B2
Certification
First Certificate in English (FCE)
Timeline
Customer Service Specialist
Uniqa TU S.A. Insurance
06.2022 - Current
Sales Specialist in Credit
Mellon Poland Sp. Z O. O.
10.2018 - 05.2022
Intern
Warszawska Grupa Doradców Public Relations– WGD PR
10.2016 - 11.2016
Assistant
Asset Invest
07.2016 - 10.2016
Intern
Centre For European Union Transport Projects Project Department II In Warsaw
07.2015 - 08.2015
Bachelor Programme in Finance And Accounting
Warsaw School of Economics
First Certificate in English (FCE)
Similar Profiles
Hanna PatsevichHanna Patsevich
Customer Service & Support Specialist at Wiener TU S.A. Vienna Insurance GroupCustomer Service & Support Specialist at Wiener TU S.A. Vienna Insurance Group
OLHA KYSYLYTSIAOLHA KYSYLYTSIA
Provision of Consulting Services on Social Security Issues at UNIQA Insurance GroupProvision of Consulting Services on Social Security Issues at UNIQA Insurance Group
Rostislav CahaRostislav Caha
Senior Analyst for Financial Modeling at UNIQASenior Analyst for Financial Modeling at UNIQA