Djazila Manishimwe
Krakow,Malpolskie
Summary
To seek and maintain full-time positiin that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports.
Overview
6
6
years of professional experience
Work History
Content Reviewer
Teleperformance
09.2024 - Current
- Enhanced content quality by reviewing and editing submissions for grammar, style, and accuracy.
- Identified trends and common issues in submitted content, enabling targeted training for content creators.
- Assisted in the development of new content categories, conducting thorough research to inform accurate categorization and tagging practices.
- Mentored junior team members in developing their skills as Content Reviewers while sharing knowledge on effective techniques for improving output quality.
- Contributed to a positive work environment through active participation in team meetings, trainings, and collaborative projects.
- Ensured timely and accurate completion of all assigned tasks by working closely with managers and other team members, meeting strict deadlines for content review.
- Collaborated with team members to develop guidelines and best practices for content submission and review.
SALES ASSISTANT
Big brand group
03.2023 - Current
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
- Resolved customer complaints and process issues with proactive problem-solving skills
- Shelved and merchandised new products in visually appealing, organised displays to engage customers
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
CUSTOMER SERVICE REPRESENTATIVE
Mobisol Rwanda
11.2020 - 05.2021
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Obtained feedback from customers to improve service experience
- Handled phone, email and social media enquiries with consistent customer service across multiple channels
ACCOUNTANT
Cogebank
12.2018 - 10.2019
- Prepared monthly bank reconciliations and compiled reports for financial reviews
- Analysed monthly balance sheet accounts for corporate reporting
- Generated invoices based on established accounts receivable schedules and terms
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions
- Prepared VAT and income tax forms for commercial and individual clients
Education
Bachelor of Science - Health management
University of opole
Opole city, Poland10.2023
Higher National Diploma - Literature
Lycée notre dame d'Afrique Nyundo
Gisenyi, Rwanda01.2018
Skills
- Retail marketing
- Cash handling
- Complaint management
- Customer Service
- POS Systems
- CRM systems
- Teamplayer
- Microsoft excel and ms word
- Resilience
- Cardial
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Swahili
Advanced (C1)
Timeline
Content Reviewer
Teleperformance
09.2024 - Current
SALES ASSISTANT
Big brand group
03.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Mobisol Rwanda
11.2020 - 05.2021
ACCOUNTANT
Cogebank
12.2018 - 10.2019
Bachelor of Science - Health management
University of opole
Higher National Diploma - Literature
Lycée notre dame d'Afrique Nyundo
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