Djazila Manishimwe
Krakow
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Content Review Analyst
Teleperformance
09.2024 - Current
- Leveraged advanced analytical skills for precise evaluation of sensitive or controversial material.
- Provided constructive feedback to content creators for continuous improvement in their work.
- Consistently met or exceeded performance metrics related to content review speed, accuracy, and volume handled.
- Identified patterns in user behavior to predict potential areas of concern within the platform''s content ecosystem.
- Collaborated with cross-functional teams to develop comprehensive content review strategies and guidelines.
- Supported ongoing platform enhancements by providing detailed feedback and recommendations for content review process improvements.
- Improved content quality by meticulously reviewing and analyzing user-generated submissions.
- Conducted thorough research on various topics, enabling accurate assessment of content relevance and appropriateness.
- Played a key role in maintaining a safe online community by swiftly addressing non-compliant or harmful content.
- Researched topics to create accurate and engaging content.
Customer Service Representative
Morison Rwanda
10.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Key Account Manager
Cogebank Rwanda
02.2019 - 09.2021
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Expanded key account base by identifying and cultivating new business opportunities.
Education
Bachelor - Health Care Management
Opole University
OpoleHigh School - Linguistics
Lycee Notre Dame D’Afrique Nyundo
Rwanda 09.2018
Skills
- Ethical judgment
- Social media
- Data interpretation
- Analytical mindset
- Content analysis
- Digital marketing awareness
- Verbal communication
- Competitor analysis
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Strong attention to detail
- Active listening
- Microsoft office
- Adaptability
- Crisis management
- Desktop and laptop computers
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Swahili
Advanced (C1)
Timeline
Content Review Analyst
Teleperformance
09.2024 - Current
Customer Service Representative
Morison Rwanda
10.2021 - 09.2022
Key Account Manager
Cogebank Rwanda
02.2019 - 09.2021
Bachelor - Health Care Management
Opole University
High School - Linguistics
Lycee Notre Dame D’Afrique Nyundo