Doline UDAHEMUKA

Proactive and versatile person with a background in customer service, administration, and education. Skilled in utilizing technology to optimize processes and improve outcomes. Strong communicator and collaborator, committed to delivering high-quality service and fostering positive relationships. Passionate about making a meaningful impact through every interaction and continuously seeking opportunities for growth and improvement.

Deep Dive in Innovation & Entrepreneurship Intensive course

As the youngest employee, I was able to effectively handle a variety of duties as an assistant administrator, including managing day-to-day office operations, organizing supplies and maintenance, protecting confidential documents, and assisting management and the sales team in enhancing customer relations and streamlining business procedures. I managed client orders, delivered first-rate phone, email, and chat assistance, collected feedback through surveys, and kept thorough records of all communications to guarantee efficient follow-up. By collaborating with cross-functional teams, resolving disputes professionally, and developing rapport through active listening, I consistently enhanced customer satisfaction and retention. I also contributed to a positive work environment by improving team communication, scheduling, and correspondence management. Beyond administration, I demonstrated creativity and technical skills by completing multiple projects, including building an octopus robotic arm with mechanical and electrical control, developing a medical thermometer, and creating interactive games such as CardioCapsule in Unity and a Sumerian-inspired game in Python. Additionally, I found great fulfillment as a mentor, helping children learn English and witnessing their growth as they gained the confidence to speak and engage in conversations they once could not.