Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Doline UDAHEMUKA

Doline UDAHEMUKA

Junior Biomedical Engineer | Multidisciplinary Support Specialist
Gliwice,Silesian Voivodeship

Summary

Proactive and versatile person with a background in customer service, administration, and education. Skilled in utilizing technology to optimize processes and improve outcomes. Strong communicator and collaborator, committed to delivering high-quality service and fostering positive relationships. Passionate about making a meaningful impact through every interaction and continuously seeking opportunities for growth and improvement.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

English Teacher

Home of Bears
Gliwice, Silesia
09.2024 - 06.2025
  • Developed engaging lesson plans focused on language development (speaking, listening, reading, writing).
  • Utilized interactive activities, multimedia, and games to maintain student interest and foster a positive learning environment.
  • Assessed student progress through tests, assignments, and informal evaluations.
  • Encouraged confidence in students through positive reinforcement and constructive feedback.
  • Incorporated cultural content to enhance language learning and global awareness.
  • Collaborated with parents to monitor progress and provide additional learning resources.
  • Integrated technology tools and educational platforms to enhance learning experiences.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.

Assistant Admin

Wessex Pharmacy
, Rwanda
01.2021 - 06.2022
  • Manage the day-to-day operations of the office. This includes tasks like ordering supplies, managing office equipment, and coordinating maintenance and repairs.
  • Entering and updating data in internal database systems.
  • Collaborated with the sales team to identify potential sales opportunities and provide support as needed.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.

Customer Service Representative

BEFFA Language
Kigali, Rwanda
02.2020 - 11.2020
  • Provide exceptional customer service to clients through phone, email and chat support.
  • Conduct customer surveys to gather feedback and identify areas for improvement.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborate with cross-functional team to address customer concerns and ensure effective problem resolution.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor's Degree - Biomedical Engineering

Silesian University of Technology
Gliwice
10.2022 - 02.2026

Skills

Timeline

English Teacher

Home of Bears
09.2024 - 06.2025

Bachelor's Degree - Biomedical Engineering

Silesian University of Technology
10.2022 - 02.2026

Assistant Admin

Wessex Pharmacy
01.2021 - 06.2022

Customer Service Representative

BEFFA Language
02.2020 - 11.2020

Similar Profiles

CREATE PROFILE
Doline UDAHEMUKAJunior Biomedical Engineer | Multidisciplinary Support Specialist