Dominic Joseph Johnson
Krakow,Lesser Poland
Summary
Accomplished professional specializing in people management and creative problem-solving, proficient in enhancing efficiency through lean methodology and Six Sigma certification. Exhibits exceptional adaptability and communication skills, showcasing a proven track record in order-to-cash processes and Oracle Cloud expertise. Proficient in SAP and RPA technologies, including Blackline and High Radius, focused on leveraging these competencies to deliver innovative solutions in dynamic environments.
Overview
21
21
years of professional experience
10013
10013
years of post-secondary education
Work history
Operations Manager / Collections / Credit Control
CAPGEMINI POLSKA S.P.Z.o.o
Krakow
2024.06 - 2026.02
- Executed collections activities across multiple client teams, ensuring alignment with overall objectives.
- Established new processes and team targets to enhance collections and customer experience.
- Resolved customer escalations within defined timelines through collaboration with clients and stakeholders.
- Implemented strategies to optimise collection processes and drive quality improvements through automation.
- Maximised technology utilisation to minimise manual efforts in proactive collections improving cash flow by 40%.
- Developed predictive analysis by collaborating with reporting and insights teams on dynamic strategies.
- Created a strong collections culture within the team, fostering relationships with major accounts.
- Negotiated effectively with customers regarding account dues and disputes.
Global Process Owner - Cash Applications
CAPGEMINI POLSKA S.P.Z.o.o
Krakow
2024.01 - 2024.05
- Reviewed existing processes, aligning them with GPM for current and new scopes.
- Documented updated processes signed off by GPOs, ensuring compliance.
- Provided SME support for BLACKLINE, ORACLE, and SAP systems focusing on cash applications.
- Supported technical and process-related tactics within BLACKLINE MODULE improving auto cash posting from 60% to 93%.
- Extended GPO support for activities transitioning to maintain scope alignment.
- Delivered expert advice on business transformation to reduce costs and enhance resolution speed.
- Identified process and knowledge gaps through review of escalations and quality failures.
- Collaborated with Compliance and Quality Control to ensure adherence to SOX controls and SLAs.
Global Process Owner – Dispute management / Invoice Adjustments
CAPGEMINI POLSKA S.P.Z.o.o
Krakow
2022.03 - 2023.12
- Reviewed existing processes, aligning them with GPM's current and new scope.
- Utilised ESOAR tools to adapt out-of-scope activities to the current GPM model across EU, MEISA, and APAC regions.
- Ensured updated processes were documented by Operations and approved by GPOs.
- Extended support as SME in RPA tool development and implementation, leveraging Automation Anywhere for disputes automation.
- Prepared process flows, desktop procedures, and control documents to meet operational standards.
- Collaborated with Compliance and Quality Control to ensure adherence to SOX and Service Level Agreements.
- Supported delivery as SME for volume management queries while identifying opportunities for quality improvement.
- Facilitated cross-stream alignment among Disputes, Sales, Customer Service, Clearance, Collections, Cash Applications, and Billing to resolve root causes of dispute volume increases.
Global Process Owner – EMEA and APAC Cash Applications
CAPGEMINI TECHNOLOGY SERVICES, INDIA
Trichy
2018.10 - 2019.06
- Reviewed existing processes to align with GPM standards and identify process improvements within the GPM framework.
- Documented updated processes, securing sign-off from GPO for operational compliance.
- Delivered high standards of service by training all staff members thoroughly.
- Streamlined operations for improved efficiency and productivity.
- Led team meetings to foster open communication and collaboration.
- Implemented new technologies to enhance operational efficiency.
Team Manager – Cash Applications
CAPGEMINI TECHNOLOGY SERVICES, INDIA
Trichy
2017.07 - 2019.06
- Drove daily deliverables to ensure timely processing of received volumes.
- Achieved 99% accuracy in meeting monthly SLAs for timeliness and quality.
- Facilitated daily learning and skill enhancement through Team Leads and SMEs.
- Analysed normal and seasonal volume forecasts to optimise team preparedness.
- Managed attrition effectively to maintain uninterrupted production levels.
- Identified knowledge gaps and ensured training was planned, executed, and monitored.
- Collaborated with clients on critical process updates, escalations, and urgent requests.
- Implemented continuous improvement initiatives using Robotics – UiPath and command center macros.
Cash Applications and Collections
Genpact India
Trichy, Silesia
2005.01 - 2012.12
- Executed day-to-day duties with accuracy and efficiency.
- Acquired and applied new skills to enhance productivity.
- Delivered tasks consistently within tight deadlines.
- Exhibited respect and friendliness while assisting colleagues.
Education
Master of Commerce - Commerce, Accounts
St. Joseph's College
Trichy, IndiaPGDIBM – Post Graduate Diploma in International Business Management - Commerce
St. Joseph's College
Trichy, IndiaBachelor of Commerce - Commerce
St. Joseph's College
Trichy, IndiaStd XII – Higher Secondary School - Commerce, Economics And Accountancy
Campion Higher Secondary School
Trichy, IndiaStd X – High School - High School
Campion Higher Secondary School
Trichy, IndiaSkills
- People management
- Creative thinking
- Adaptability
- Communication skills
- Lean methodology
- Six Sigma certification
- DGEM certification
- Order to cash expertise
- Oracle Cloud proficiency
- SAP knowledge
- RPA technologies (Blackline, High Radius)
Custom Section
English, Yes, 2026-07-31
Personal Information
- Title: Business Transformation / Operations Manager / Global Process Owner
- Work Permit: Poland Blue Card (valid till July 2026)
- Visa status: Poland Blue Card (valid till July 2026)
Personal data processing
I hereby declare that all of the above information provided is accurate and complete.
Timeline
Operations Manager / Collections / Credit Control
CAPGEMINI POLSKA S.P.Z.o.o
2024.06 - 2026.02
Global Process Owner - Cash Applications
CAPGEMINI POLSKA S.P.Z.o.o
2024.01 - 2024.05
Global Process Owner – Dispute management / Invoice Adjustments
CAPGEMINI POLSKA S.P.Z.o.o
2022.03 - 2023.12
Global Process Owner – EMEA and APAC Cash Applications
CAPGEMINI TECHNOLOGY SERVICES, INDIA
2018.10 - 2019.06
Team Manager – Cash Applications
CAPGEMINI TECHNOLOGY SERVICES, INDIA
2017.07 - 2019.06
Cash Applications and Collections
Genpact India
2005.01 - 2012.12
Master of Commerce - Commerce, Accounts
St. Joseph's College
PGDIBM – Post Graduate Diploma in International Business Management - Commerce
St. Joseph's College
Bachelor of Commerce - Commerce
St. Joseph's College
Std XII – Higher Secondary School - Commerce, Economics And Accountancy
Campion Higher Secondary School
Std X – High School - High School
Campion Higher Secondary School